Chevron Left
Back to Introduction to Operations Management

Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

2,525 ratings

About the Course

Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization....

Top reviews


Aug 24, 2020

Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!


Jan 28, 2021

I found this course to be very informational; the practice and homework were excellent to prepare for the exams, and the instructor covered all material in the lectures that was on the exams.

Filter by:

26 - 50 of 555 Reviews for Introduction to Operations Management

By Opabunmi T E

Mar 9, 2022

The review exercises at the end of each modules, coupled with the quizzes and homework helped to reiterate the principles in this course .... thereby making them stick. There was the connect within each modules as the concepts learnt in previous modules are transferred and utilised in succeeding modules.

Thank you.

By Kalyani R

Aug 25, 2020

Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!

By Andrew J

Oct 28, 2018

This is an awesome comprehensive operations management course. Although, the course in an introductory course, it covers pretty much everything you need to know about operations management.

By Rohith R R

Jan 11, 2022

This course looked at ops management from a more scientific perspective

By Carlos A I B

Sep 4, 2022

Excellent course! Challenging until you grasp the concepts of OM

By Joel R A R

Mar 10, 2022

really hard but porbably worth it just gave me tons of headaches

By alessandro v

Dec 24, 2021

Excellent course with many practical examples.


Oct 11, 2022

It was challenging but i have learned a lot.

By Alex B

Jul 14, 2022

Fantastic course design and material

By Paolo M C

Oct 11, 2022

Very informational

By Ritesh G

Mar 20, 2022

This introductory course on operations management provides a steady preface to the renowned six sigma principle. It refreshed my memories of Japanese concepts such as Kanban, Jidoka, and Kaizen. It also charts a clear path to find the bottlenecks to optimize a process. Prof Christian Terwiesch's explanations and situational analysis add necessary insights about the taught topics in the course.

By Trent B

Sep 26, 2017

slides didn't match lectures

By Brian G

Aug 7, 2020

Several problems were not explained well. The Quizzes (which do not count toward final grade) did not provide the solutions - which would have allowed me to try and work the problem backward to find the solution. I understand not providing the test/assessment answers for integrity reasons, but not providing the answers in the quizzes only perpetuates the ignorance. The instructor's accent and verbiage use cased confusion. When definitions are defined by the use of a single word or another this can lead to lots of lost time and frustration. This is understandably a by-product of English not being their first language, they must be more careful in their discussions to avoid this in the future.

By Natalia B

Apr 8, 2021

If there was zero stars, this course would get it!

Operations Management is a terrible course for beginners! I struggled a lot, as well as many other students. It is not an Introduction to Operations Management; it is designed for people who already have some knowledge in the field. I am not just saying that the course is difficult; I am saying that it is almost impossible to solve all the tests correctly without having some external help.

The quality of the course is very poor; both the sound and presentations was not user friendly. I barely learned anything because it was energy and time consuming even to understand what Professor was saying. Additionally, there were no explanations of how to get answers on slides. The topics and tasks on the lesson are not connected to homework assignments or final tests. You also have to have a good idea of how to use Excel.

I do not recommend anyone to take this course. It needs to be updated and changed completely!

It is very disappointing that the university with a good reputation can be okay with such a course.

By Nuno R

Jun 21, 2020

The lectures are ok and you think.. "Hey I got this!." Little you know....

The tests/quizzes and the final exams for each week have NOTHING to do with the lectures. This is clearly a cash grab to attract students to Wharton with the promise of a great education. If you're not a Operations Management student already, and if you are not in the field doing professional work in this area, then forget about it. 10h of study will turn into 100s of hours of trying to figure out the quizzes and exams to no avail.

The forum mentors rarely help, rather confuse even more by giving answers (or hints) that have nothing to do with the lectures.

The sample problems and questions are completely different from the mentors answers and different from the lectures which leads to even more confusion.

I've taken several other courses and specializations at Coursera (over 50 courses) and this is the WORSE course I ever experienced.


By Arash A

Feb 8, 2021

Very poor designed course. I believe there are a lot of refinement required. Also, the logistics are not clear: Homework + Final each week???? And as learner you must go and check every thing everywhere in the course. The course material are all over the place and even some of the problems in the homework and final don't have an example, so good luck on passing the quizzes in 2 attempts (yes! questions are very tricky). And I believe since 2012 the instructor could spend more time to refine the course to add value to the student ... It didn't occurred to me.

By Prakash G

Oct 5, 2020

The material in this course is challenging, but the professors communication makes it overly complicated. Wording on homeworks and exams are very confusing

By Edward T

Dec 22, 2020

Wonderful course. The professor is a German who obviously has a great nature and intuition for efficiency and reduction of waste. You will go through the many different concepts of operations management, including processing times, process capacities, bottlenecks, process utilization, labor utilization, labor content, and OEE. You will be connecting this all to the Toyota Production System, which you will learn was a wonderful innovation on top of Frederick Taylor's initial pioneering of scientific management. This inspired me to make my own work flows more lean and you will see that modern software development actually gets much of its project management methodology from the "Kanban" system of the Japanese. The problems are appropriately challenging, and you will not just zoom through them like you do with other Coursera courses. He makes a good challenge to really make you rethink whether you truly comprehended the concepts!

By Amy S

May 26, 2019

Incredible introduction to Operations and integral concepts for business functions outside of Operations. Having absolutely no prior statistics or probability theory education/knowledge, this course established said concepts through direct and easily understood practice problems and examples. Professor Terwiesch presents coursework clearly, providing visual working examples as he goes through the problems. I must say that professor Terwiesch is the only instructor yet whose humorous commentary contributed tremendously to the course content.

For me, there is nothing more exciting than productivity and efficiency. This course taught introductory methods for quantifying efficiency, establishing opinions and observations, and using said observations to further make efficient the process. A genuinely exhilarating insight into business processes.


Apr 20, 2021

I would like to thank Professor Christian Terwiesch for conducting such great course. Course content was very helpful for knowledge building. PDF shared after each week was helpful to recall and revise already learnt concepts. All the assignments and exams are very well designed. Thank you very much Wharton School of the University of Pennsylvania and Coursera for such great Initiative. I have learned the basics of operation management through this course and I am ready to apply the concepts of operation management in future work projects.

By Aarav P

Jul 16, 2021

Amazing and very well thought out course! Professor Terwiesch was very thorough in his lectures and gave many real-life examples and expiriments for easy understaning. The practice after each module was extremely helpful in letting me recall and practice the skills learned. Thank you very much Wharton School of the University of Pennsylvania and Coursera for such great Initiative. I would highly reccomend this course to anyone considering learning about Operations Management.

By Timour A E E

May 22, 2020

Very well thought out. Clear, precise and rich in content. There are plenty of excercises to practice. I mean, in each module, so each week, you have a detailed review session (with generally 3 to 4 exercices with on average 3 questions each) followed by 2 other exercices on video followed by a homework session (generally 3 exercices with 3 questions each) and then the exam for the week. This is a great opportunity to practice and I really enjoyed it.

By Clifford N A H

Apr 14, 2020

I loved how the professor made his examples as practical as possible. I have now learnt some lean tools i can safely apply in real life. I had some few issues as to which format to present certain answers especially for those questions that were silent as to which answer formats were required (whether in decimals or percentages). All in all it was a great course. I look forward to completing other courses in the Business Foundations Specialization.

By Andrew R

Jan 4, 2023

I found the information to be very informative, as we as in-depth for the length of the course. It taught me a lot about how businesses run and the risks that are involved in business. I learnt details and analysis techniques which help explain and show how to handle different areas within different business structures. An overall excellent course, it does push you to understand and learn while also offering you a grounded expectation.

By B C

Oct 27, 2016

A bit frustrating not to have the correct answers of the test when we fail, but it pushed me to redo them again and again until I figure out what the correct answer is. This is actually the best way of understanding and remembering the course content.

I really enjoyed doing this course as I discovered new knowledges and skills I had overheard before but never taken the time to learn.

Great course! I highly recommend.