About this Course
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Approx. 18 hours to complete

Suggested: 4 weeks of study, 4-6 hours/week...

English

Subtitles: English, Spanish, Portuguese (Brazilian), Arabic

Skills you will gain

Process ManagementOperations ManagementSix SigmaInventory

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Approx. 18 hours to complete

Suggested: 4 weeks of study, 4-6 hours/week...

English

Subtitles: English, Spanish, Portuguese (Brazilian), Arabic

Syllabus - What you will learn from this course

Week
1
27 minutes to complete

Introduction

3 videos (Total 17 min), 1 reading
3 videos
Four Dimensions of Operational Performance7m
Trade-offs and the Efficient Frontier7m
1 reading
Module 1 - Introduction: Lecture Slides (PDF)10m
Week
2
3 hours to complete

Process Analysis

10 videos (Total 115 min), 2 readings, 2 quizzes
10 videos
Finding the Bottleneck11m
Labor Cost and Labor Utilization15m
Little’s Law6m
Inventory Turns7m
Make to Stock vs Make to Order / Reasons for Inventory10m
Dealing with Multiple Flow Units14m
Review of Process Analysis26m
Module 2 Practice Problem: Atlas Inc (video)8m
Module 2 Practice Problem: Multiple Flow Units (video)4m
2 readings
Module 2 - Process Analysis: Lecture Slides (PDF) and Excel Template10m
Module 2 Practice Problems (PDF) and Solutions10m
2 practice exercises
Homework Assignment: Module 2 - Process Analysis20m
Final Exam - Module 222m
Week
3
3 hours to complete

Productivity

11 videos (Total 102 min), 2 readings, 2 quizzes
11 videos
The Seven Sources of Waste9m
Financial Value of Productivity6m
Key Performance Indicators and KPI Trees 6m
Overall Equipment Effectiveness12m
Takt Time8m
Quartile Analysis9m
Productivity Ratios9m
Review of Productivity19m
Module 3 Practice Problem: Dr. Peters (video)5m
Module 3 Practice Problem: Assign Tasks to Workers (video)5m
2 readings
Module 3 - Productivity: Lecture Slides (PDF) and Excel Files10m
Module 3 Practice Problems (PDF) and Solutions10m
2 practice exercises
Homework Assignment: Module 3 - Productivity16m
Final Exam - Module 318m
Week
4
3 hours to complete

Quality

10 videos (Total 98 min), 2 readings, 2 quizzes
10 videos
Quality and Flow17m
Six Sigma12m
Control Charts9m
Jidoka8m
Problem Solving6m
Toyota Production System9m
Module 4 Review19m
Module 4 Practice Problem: Assembly Tolerances (video)3m
Module 4 Practice Problem: Security Check (video)2m
2 readings
Module 4 - Quality: Lecture Slides (PDF) and Excel Files10m
Module 4 Practice Problems (PDF) and Solutions10m
2 practice exercises
Homework Assignment: Module 4 - Quality16m
Final Exam - Module 416m
4.5
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started a new career after completing these courses

36%

got a tangible career benefit from this course

Top reviews from Introduction to Operations Management

By AJOct 28th 2018

This is an awesome comprehensive operations management course. Although, the course in an introductory course, it covers pretty much everything you need to know about operations management.

By EAMay 3rd 2019

I liked how the Professor explained different terms of Operations and Quality. This course will help me apply this knowledge of looking inside an operation and finding out the bottlenecks.

Instructor

Avatar

Christian Terwiesch

Andrew M. Heller Professor at the Wharton School, Senior Fellow Leonard Davis Institute for Health Economics Co-Director, Mack Institute of Innovation Management
The Wharton School

About University of Pennsylvania

The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies. ...

About the Business Foundations Specialization

In this Specialization, you’ll develop basic literacy in the language of business, which you can use to transition to a new career, start or improve your own small business, or apply to business school to continue your education. In five courses, you’ll learn the fundamentals of marketing, accounting, operations, and finance. In the final Capstone Project, you’ll apply the skills learned by developing a go-to-market strategy to address a real business challenge....
Business Foundations

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.