About this Course

74,813 recent views

Learner Career Outcomes

48%

started a new career after completing these courses

37%

got a tangible career benefit from this course
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 10 hours to complete
English

Skills you will gain

Process ManagementOperations ManagementSix SigmaInventory

Learner Career Outcomes

48%

started a new career after completing these courses

37%

got a tangible career benefit from this course
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 10 hours to complete
English

Offered by

Placeholder

University of Pennsylvania

Syllabus - What you will learn from this course

Content RatingThumbs Up92%(5,862 ratings)Info
Week
1

Week 1

27 minutes to complete

Introduction

27 minutes to complete
3 videos (Total 17 min), 1 reading
3 videos
Four Dimensions of Operational Performance7m
Trade-offs and the Efficient Frontier7m
1 reading
Module 1 - Introduction: Lecture Slides (PDF)10m
Week
2

Week 2

3 hours to complete

Process Analysis

3 hours to complete
10 videos (Total 115 min), 2 readings, 2 quizzes
10 videos
Finding the Bottleneck11m
Labor Cost and Labor Utilization15m
Little’s Law6m
Inventory Turns7m
Make to Stock vs Make to Order / Reasons for Inventory10m
Dealing with Multiple Flow Units14m
Review of Process Analysis26m
Module 2 Practice Problem: Atlas Inc (video)8m
Module 2 Practice Problem: Multiple Flow Units (video)4m
2 readings
Module 2 - Process Analysis: Lecture Slides (PDF) and Excel Template10m
Module 2 Practice Problems (PDF) and Solutions10m
2 practice exercises
Homework Assignment: Module 2 - Process Analysis30m
Final Exam - Module 230m
Week
3

Week 3

3 hours to complete

Productivity

3 hours to complete
11 videos (Total 102 min), 2 readings, 2 quizzes
11 videos
The Seven Sources of Waste9m
Financial Value of Productivity6m
Key Performance Indicators and KPI Trees 6m
Overall Equipment Effectiveness12m
Takt Time8m
Quartile Analysis9m
Productivity Ratios9m
Review of Productivity19m
Module 3 Practice Problem: Dr. Peters (video)5m
Module 3 Practice Problem: Assign Tasks to Workers (video)5m
2 readings
Module 3 - Productivity: Lecture Slides (PDF) and Excel Files10m
Module 3 Practice Problems (PDF) and Solutions10m
2 practice exercises
Homework Assignment: Module 3 - Productivity30m
Final Exam - Module 330m
Week
4

Week 4

3 hours to complete

Quality

3 hours to complete
10 videos (Total 98 min), 2 readings, 2 quizzes
10 videos
Quality and Flow17m
Six Sigma12m
Control Charts9m
Jidoka8m
Problem Solving6m
Toyota Production System9m
Module 4 Review19m
Module 4 Practice Problem: Assembly Tolerances (video)3m
Module 4 Practice Problem: Security Check (video)2m
2 readings
Module 4 - Quality: Lecture Slides (PDF) and Excel Files10m
Module 4 Practice Problems (PDF) and Solutions10m
2 practice exercises
Homework Assignment: Module 4 - Quality30m
Final Exam - Module 430m

Reviews

TOP REVIEWS FROM INTRODUCTION TO OPERATIONS MANAGEMENT

View all reviews

About the Business Foundations Specialization

Business Foundations

Frequently Asked Questions

More questions? Visit the Learner Help Center.