About this course: Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization.
Created by: University of Pennsylvania
Taught by: Christian Terwiesch, Andrew M. Heller Professor at the Wharton School, Senior Fellow Leonard Davis Institute for Health Economics Co-Director, Mack Institute of Innovation Management
The Wharton School
| Basic Info | Course 3 of 5 in the Business Foundations Specialization. |
| Commitment | 4 weeks of study, 4-6 hours/week |
| Language | English, Subtitles: Portuguese (Brazilian) |
| How To Pass | Pass all graded assignments to complete the course. |
Syllabus
WEEK 1
Introduction
This short module was designed to introduce you to the course, and to give you an overview of what you can expect from the course and the instructor!
3 videos, 1 reading
WEEK 2
Process Analysis
In this module, you'll learn how to identify key elements of process analysis: flow rates, and flow times, how to uncover bottlenecks, how to optimize labor and inventory, and how to handle the complexities of multiple flow units. At the end of this module, yo...
10 videos, 2 readings
Graded: Homework Assignment: Module 2 - Process Analysis
Graded: Final Exam - Module 2
WEEK 3
Productivity
You'll learn the key components of productivity in this module. Beginning with the academic definitions of productivity, you'll move on to the common blockers, measurements, indicators of effectiveness, improvement techniques and financial values. By the end o...
11 videos, 2 readings
Graded: Homework Assignment: Module 3 - Productivity
Graded: Final Exam - Module 3
WEEK 4
Quality
Quality is not only a cornerstone of operations management, but also a critical component of an organization's long-term viability and success. This module covers all the major aspects of quality in operations, from examining the common reasons for defects to ...
10 videos, 2 readings
Graded: Homework Assignment: Module 4 - Quality
Graded: Final Exam - Module 4
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How It Works
Coursework
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
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Certificates
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Creators
University of Pennsylvania
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
Pricing
| Audit | Purchase Course | |
|---|---|---|
| Access to Course Materials | Available | Available |
| Access to Graded Materials | Not available | Available |
| Receive a Final Grade | Not available | Available |
| Earn a Shareable Certificate | Not available | Available |
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