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Learner Reviews & Feedback for Introduction to Technical Support by IBM

4.8

stars

1,155 ratings

About the Course

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician’s perform....

Top reviews

Jul 10, 2023

I thoroughly enjoyed taking this course. I am glad there was a simulator included in this course to get a hands-on feel for a ticketing system used by many in the IT industry. Thank you!

May 8, 2023

Everything was easy to grasp and understand, and much of the stuff learned corresponded with the work I do currently, so it made my job so much easier to do.

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76 - 100 of 278 Reviews for Introduction to Technical Support

By Tailored P

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Nov 18, 2024

Well put together. Very informative with real world scenarios.

By sabrina o

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Oct 2, 2023

awesome course was very easy to do and very easy to understand

By Mohamad M

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May 11, 2023

A very good Course in Service and Support from Professionals

By Douglas P G

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Aug 26, 2024

Outstanding introduction to the field of technical support

By Vincent T

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Feb 26, 2024

Enjoyed a lot,can I get financing again for the next step?

By Francis N

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Jan 15, 2025

An introductory course on IT support for beginners.

By chris k

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Dec 22, 2022

Very informative and enlightening. Great to learn!

By Todd E

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Jul 19, 2022

This was intuitive.. great for beginners, like me!

By Andres S

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Sep 7, 2025

Buen curso para empezar tu carrera en it support.

By Elizabeth T

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Oct 13, 2023

so glade I made this choice to take these courses

By Orlando A G R

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Mar 26, 2023

Excelente curso y muy buen contenido. Recomendado

By Edwin L

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Nov 18, 2024

HERE IS THE BEST PLACE TO LEARN THNK YOU SO MUCH

By Shine L L

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Apr 7, 2023

I like the clear and articulate teaching method.

By Cassidy G

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Mar 8, 2024

EASY TO NAVIGATE AND FLEXIBLE. VERY RESOURSEFUL

By Abdelaziz B

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May 20, 2023

Excellent description of the technical support

By Mally8it

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Apr 9, 2025

easy to learn, step by step, very informative

By Harold N

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Oct 11, 2023

Great course to get into a job of the future!

By Dumisani L Z

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Aug 20, 2022

The practical assignment lab was very useful

By Yolanda M

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Sep 18, 2023

very informative course, easy to understand

By STEPHEN A

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Apr 24, 2023

Very Good Introductory to Technical Support

By Imene K

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Nov 25, 2022

Very educative and enjoying process. Thanks

By Phiri M

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Jul 6, 2025

Good content,but learn to give certificate

By benny h

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Jul 2, 2023

best decision studying with this plat form

By Deleted A

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Jun 15, 2023

Great course , thanks IBM for this content

By Sana A

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Mar 18, 2025

"Thank you for the valuable information."