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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,858 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

OC

Aug 14, 2019

This course helped me understand what customer Relationship entails and also improved on my skill as a customer agent. Thank you coursera for this great opportunity.

MY

Dec 20, 2018

This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !

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326 - 350 of 542 Reviews for Customer Service Fundamentals

By Peace A

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Aug 15, 2022

so educating and informative

By Mistee R C

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Jul 22, 2020

Awesome learning experience.

By Mouza A

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Aug 24, 2023

شكرا على هذا الدورة الرائعه

By Meylin I M L

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Apr 9, 2022

This is an exceent course!!

By Mebrahtu A

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Jul 22, 2021

wonderful course, thank you

By Olumide A

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Sep 26, 2020

Awesome! So proud of myself

By Conveeya B

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Jan 20, 2019

This is a wonderful course!

By Joy O

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Dec 10, 2022

Simple and well detailed.

By Piyali S

•

Apr 25, 2022

Very good learning session

By Eyitayo O

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Jan 26, 2022

I learn alot of new thing.

By Jitu M

•

Mar 10, 2020

very good materials.......

By Adham A

•

Sep 17, 2019

very very excellent course

By Samson Y

•

Jun 1, 2023

its contents so essential

By Sheryl P

•

May 1, 2022

Excellent Course! thanks!

By Jeremiah O

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Mar 24, 2022

it was a great experience

By MOHAMED A E O M

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Feb 5, 2022

Thank you It was helpfull

By Ebere O

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Jun 23, 2022

A very detailed course !

By Ashok S

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Dec 11, 2021

Good course...Thanks SBD

By Marc T

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Oct 3, 2021

intense and well rounded

By Sohaib A K

•

Apr 9, 2021

Best learning experience

By Ankita P

•

Sep 17, 2020

Very good. informative.

By idara f

•

Nov 16, 2023

GOOD TEACHING TECHNIQUE

By Oyinkansola O

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Mar 18, 2023

It was really educative

By Kerolos M

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Dec 26, 2022

great experience thanks

By Edna A C C

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Nov 28, 2022

Clear and easy to learn