Name: Start the UX Design Process: Empathize, Define, and Ideate
Brand: Google
Availability: OnlineOnly
Rating: 4.8 (2982 reviews)

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Learner Reviews & Feedback for Start the UX Design Process: Empathize, Define, and Ideate by Google

4.8

stars

16,616 ratings

About the Course

Start the UX Design Process: Empathize, Define, Ideate is the second course in a certificate program that will equip you with the skills needed to apply to entry-level jobs in user experience (UX) design. In this course, you’ll complete the first phases of the design process for a project that you’ll be able to include in your portfolio. You will learn how to empathize with users and understand their pain points, define user needs using problem statements, and come up with lots of ideas for solutions to those user problems. Current UX designers and researchers at Google will serve as your instructors, and you will complete hands-on activities that simulate real-world UX design scenarios. Learners who complete the courses in this certificate program should be equipped to apply for entry-level jobs as UX designers. No previous experience is necessary. By the end of this course, you will be able to: - Empathize with users to understand their needs and pain points. - Create empathy maps, personas, user stories, and user journey maps to understand user needs. - Develop problem statements to define user needs. - Generate ideas for possible solutions to user problems. - Conduct competitive audits. - Start designing a mobile app, a new project to include in your professional UX portfolio....

Top reviews

Aug 5, 2021

My instructor was engaging and communicated very well. The transcription was super handy and I loved that the reading after the lecture re-emphasized the content of the lecture. Excellent. Thank you.

May 10, 2021

Beautifully designed course that is user friendly, and SUPER easy to use/navigate. The course has engaging and entertaining content that makes it easy to stay engaged and motivated. Nice job Google!!

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2926 - 2934 of 2,934 Reviews for Start the UX Design Process: Empathize, Define, and Ideate

By Stephanie W

•

Aug 5, 2025

For this to require a project be built throughout all the lessons, there is no clear "Add to Project" sections, no way to see only templates/resources, the guidance is vague and hard to follow. Nothing suggestion as to what should go into your portfolio. No specific lessons on what is required (vague references to a "user research plan" but nothing that constitutes what is it) even though it is the foundation document of the project portfolio.

By Svajūnė G

•

Feb 21, 2023

everything is lagging and my all assignments are gone! How did I finish week 4 with a green badge, and then got my rest of work deleted even though I passed and evaluated others! Now I redo everything and even though it shows week 3 done completely, it is still not done in another side of the page. What a joke to pay money for this!

By Deleted A

•

Mar 21, 2023

Boring. There is way to much filler content and not enough actual useful information. All the videos with interviews with google employees are a waste of time.