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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,855 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

RR

May 31, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

MY

Dec 20, 2018

This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !

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351 - 375 of 541 Reviews for Customer Service Fundamentals

By Samuel A

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Apr 11, 2022

Very insightful course.

By Rzgar F

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Mar 27, 2022

best course full skills

By Esther A K

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Nov 23, 2021

Very interesting course

By Paul M

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Sep 28, 2020

Great and user friendly

By Braulio T

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Dec 3, 2021

Relly good, thank you.

By James

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Nov 7, 2020

Learn customer service

By Umair M

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Jul 29, 2019

it was very productive

By Toluwalope O

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Sep 9, 2021

Its An Amazing course

By Joshua Y

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Apr 22, 2020

A wonderful course...

By Rashed S R A K

•

May 11, 2020

Great course content

By Esther O

•

May 2, 2022

Aweasome experience

By Ricardo

•

Oct 24, 2020

Excellent course...

By Lucas S

•

Apr 27, 2025

very fast and good

By Nisau O

•

Dec 21, 2022

awesome experience

By Karen E

•

Jul 26, 2022

Great! and helpful

By Karolina P

•

Aug 11, 2019

Highly insightful!

By Juan M R V

•

Feb 27, 2025

Esta muy complejo

By Linda U

•

Nov 10, 2022

It was insightful

By SHUOHENG M

•

Apr 26, 2020

Excellent Course!

By Suliman N

•

Nov 5, 2023

very informative

By Awais I

•

Nov 20, 2022

Best Ever Course

By Yetunde O

•

Nov 14, 2022

very good course

By Mini S

•

Jul 20, 2021

Excellent Course

By Ahmed S A

•

Jun 22, 2021

very good corse