Very good and beneficial

it is really good course

very enlighteneing

Pretty good

muy bueno

excelente

Topnotch

ممتازة

good

شكرا

good

1

I'm 50/50 on this, while it's good to cover the basics and learn some key concepts, I've felt the lessons were scraped together from a handful of blog posts (if you read the ones suggested in the Further Reading assignments, you'll understand what I mean). Often the Further reading section has broken links.

On a personal note I hated having to "sign" twice per peer-reviewed assignment, it's bothersome and based on many of the assignments I corrected, pointless.

Overall, it had a low quality to it for what is supposed to be a professional course. There were many typographical errors, words missing, and poorly formed sentences. Some of the content appeared dated as well.

Slides are clear but not the most interesting. I learnt about some new theories and techniques which was great and it provided a clear rubric to follow when providing support solutions.

Too focused on phone calls, and the fact that is peer graded does not help with the certification.

You have to pay to get your certificate after? Then what's the point of a 7 day free trial?

Extremely cumbersome, sometimes not understand what to do, how to proceed.

a lot of little bugs the captions werent mayching the voice on the video

it is useful course but, content more test frustrate the user

dislike peer review havent learned enough to judge others

The test and exam questions were sometimes misleading.

I have learnt new customer service tips

It was very practical and involving

Not what I expected.