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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,842 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

MK

Jul 23, 2019

These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.

TP

Aug 12, 2020

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

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426 - 450 of 540 Reviews for Customer Service Fundamentals

By parashar g

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Jul 15, 2020

nice one

By khadija a

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Aug 24, 2023

thank u

By jan d

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Feb 20, 2020

perfect

By Lina B

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Oct 22, 2024

WOWWWW

By KHALIFA O H A A A

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Sep 14, 2023

Thanks

By David L D

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Sep 20, 2021

Genial

By Nabila S H M A D ( D - ) S

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Aug 18, 2021

useful

By Shaikha A M A

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Apr 19, 2021

thanks

By Zoran D

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Dec 28, 2020

Useful

By Eihab m k o

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Aug 30, 2020

thanks

By Givantha A R B

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Jul 6, 2020

Thanks

By SUAD A I A

•

Sep 3, 2023

ممتاز

By sindhuri K

•

Jun 12, 2020

super

By Revins O O

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Jan 30, 2025

nice

By JUSTEIN L T Q

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Oct 31, 2024

good

By SALMAH S B S A S S B S A

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Aug 23, 2024

شكرا

By Mohammad J I A

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May 14, 2024

GOOD

By Anyanwu k j

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Jan 18, 2024

GOOD

By abdullaalsuwaidi

•

Oct 2, 2023

good

By Ahlam A M A T

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Sep 13, 2023

شكرا

By Saleh A S A

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Sep 5, 2023

شكرا

By maheya a r a

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Sep 4, 2023

شكرا

By Saif

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Sep 4, 2023

شكرا

By Yousef A A

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Aug 31, 2023

شكرا

By عبد ا م ع ح

•

Aug 31, 2023

good