This course is designed for new frontline supervisors stepping into leadership roles for the first time. In 20 concise, 90-second videos, you will practice essential leadership skills that help you shift from peer to supervisor with confidence. The course emphasizes practical tools for building trust, communicating with clarity, and guiding teams through daily challenges. You’ll learn how to balance authority with approachability, manage former peers effectively, and use feedback and influence strategies to improve team performance. With a focus on emotional intelligence, accountability, and professional judgment, the course equips you to handle pressure while supporting both team and personal growth. Whether you are leading on the shop floor, in customer service, or in operations, you’ll leave with actionable routines for your first 30 days as a new supervisor.
New Leader Essentials: Build Teams with 20 Skills
Instructors: Eric Zackrison
Access provided by SGCSRC
Recommended experience
What you'll learn
Transition effectively from peer to supervisor with confidence and clarity.
Build trust and credibility through strong communication and leadership relationships.
Apply feedback, listening, and influence strategies to lead individuals and teams.
Demonstrate emotional intelligence, accountability, and professional judgment under pressure.
Skills you'll gain
- Professional Development
- Leadership and Management
- Delegation Skills
- Ethical Standards And Conduct
- Emotional Intelligence
- Employee Coaching
- Accountability
- Trustworthiness
- Supervision
- Initiative and Leadership
- Coaching
- Constructive Feedback
- Leadership
- Communication
- Mentorship
- Influencing
- Teamwork
- Team Management
- Rapport Building
- People Development
Details to know
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1 assignment
September 2025
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There are 2 modules in this course
In this course, you’ll explore the essential skills that shape your transition from peer to supervisor. You’ll decode the mindset shifts needed to move from teammate to leader, how to build trust and credibility in your first interactions, and how communication tools can prevent early missteps. With practical strategies rooted in real-world leadership challenges, you’ll master frameworks for giving feedback, listening with impact, and influencing without micromanaging. You’ll also develop emotional intelligence and accountability skills to guide your team under pressure and learn how to establish routines that set the tone for your first 30 days. By the end, you’ll be equipped to lead former peers with confidence, build strong team relationships, and create a leadership style grounded in clarity, care, and results.
What's included
1 reading1 plugin
In this module, you’ll explore the core skills and mindset shifts required to thrive as a first-time supervisor. You’ll examine how to transition from peer to leader with confidence, avoid common early mistakes, and build credibility through trust and communication. You’ll learn how to use influence, feedback, and emotional intelligence to guide your team, foster accountability, and handle challenges with clarity and care. Finally, you’ll apply strategies to coach individuals, share leadership responsibilities, and establish routines that set the tone for long-term success.
What's included
19 videos1 assignment
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