Durante este curso, lo más interesante que aprendí fue la solución de problemas sistemática y las técnicas para diagnosticar y resolver problemas técnicos de manera eficiente. Encontré particularmente fascinante cómo cada paso en el proceso de solución de problemas puede llevarnos a identificar la causa raíz y a aplicar soluciones efectivas. Hubo momentos en los que tuve dificultades, especialmente al entender algunos conceptos avanzados de redes y protocolos de comunicación. Sin embargo, con paciencia y práctica, logré superar esos desafíos. Estoy deseando realizar el próximo curso del Certificado Profesional en Asistencia de TI. Estoy emocionado por seguir ampliando mis conocimientos y habilidades en este campo, y por la oportunidad de aplicar lo aprendido para ayudar a otros con sus problemas técnicos. Compartir estas experiencias con mis compañeros de clase ha sido muy enriquecedor y motivador.

I rediscovered the IT world, I was able to improve values and acquired new skills in the way of analyzing the problem, giving treatment, and above all it reminded me and helped me to understand that the IT world is vast, we don't know everything but that with commitment we arrive at the objectives. Without forgetting that it is not enough to be an excellent professional in the field, but above all you need to know how to take care of, care for the client as new work will come.

Redescobri o mundo da TI, pude melhorar valores e adquiri novas qualodades na forma de analisar o prblema, dar tratamento, bem como acima de tudo lembrou-me e ajudou-me a entender que o mundo da TI é vasto, nao sabemos tudo mas que com empenho chegamos aos objectivos. Sem esquecer que não basta ser um excelente profissional no campo, mas acima de tudo precisa saber cuida, tratar do cliente pois dai advirão os novos trabalhos.

Hi, My name is Nihal Ingale.I just graduated from a bachelorate degree in computer science and it seems that whoever graduates in this particular degree is suppose to be a good programmer but I am not that good, I even dont't know about the industries which programming should be consider to learn which can help me in tech industries but the one thing I know is computer support trobleshouting. I have been doing this since I got my first PC which was back early 2008 since then I came across some problems about using PC.By searching online and doing stuff on my own I was able to fix some problem and create new problems. Its kind of fun to discover such tech problem and thats why I thought that I start from somthing small like some tech support and that's when I cam across this course which thought me some old some new things and some of the content just jog my memories back when I was fixxing things.

I recently completed the Google Technical Support Fundamentals Certificate, a comprehensive program covering key IT support topics. The course delved into computer hardware, binary, software, networking, operating systems, customer support, interview preparation, and troubleshooting. The modules provided a solid foundation in computer hardware, binary systems, software applications, networking protocols, operating systems, customer service skills, interview readiness, and effective troubleshooting techniques. The course structure was engaging, with interactive labs, quizzes, and assessments reinforcing learning. Instructors were knowledgeable and presented complex concepts clearly. The emphasis on practical skills like troubleshooting and customer support was particularly valuable. The course's focus on real-world applications and job readiness made it a practical and relevant learning experience.

I took this course twice. The first time I scored a 99% and moved on to the bits and bytes of computer networking. Once in the class, I realized that although these courses are self paced, I did not give myself the time I needed to really learn and absorb the knowledge. So I actually went back and took the fundamentals certification all over again. Now again, moving onto the bits and bytes of computer networking with a stronger foundation. These certs are good for entry level and remedial education for veteran techs. The proverbial 'they' did a great job putting these courses together ... hitting a lot of wickets that are missed in other venues such as skillsoft's A+ Net+ & Sec+ where you learn facts often entirely devoid of the contextual knowledge of how to apply what you are memorizing. To each their own, but if you are looking to have a cert series you will actually use ... look no further! ;)

In this course, I learned the importance of technology and also the basis of technology. The importance of a device called a computer became clear to me more than ever. We have always experienced changes in our lives with the advancement of technology. Cell phones, tablets, computers are only part of what we see. But behind these there are a series of processing systems that take many years to learn. Computer has two parts called hardware and software. Hardware, such as monitors, keyboards, speakers, etc., are tangible components of computer software programs, files and data. We need an operating system to process software.There are many of them, but the most widely used ones are Windows, Linux, and Mac. One of the important sections we read in this chapter was Network and Web, where we got the basic information. At the end, we checked the troubleshooting method in case of customer reference

Para quem já atua em qualquer área da TI, este módulo é bastante básico. Mesmo assim, passar pelos conteúdos é um exercício de revisão e uma oportunidade de observar esses conceitos a partir de outras abordagens didáticas e estratégicas. Considero que a maior parte das questões das atividades avaliativas focaram nos conceitos mais relevantes, sobrando pouco espaço para questões com a finalidade de apenas gerar dificuldade na progressão do curso. Este aspecto é muito importante, pois denota, até o momento, uma percepção de preocupação com a formação e aprendizado do aluno e não a retenção no curso. No meu caso, dado que atuo como docente na área de manutenção e suporte em TI, o conteúdo da certificação despertou a reflexão acerca de novas abordagens que posso adotar com meus alunos, bem como melhorar outros processos no desenvolvimento de ações práticas em projetos de TI.

This course is prepared by Google for those who want to grab a career in the I.T. Support field. I am levelling my ways to complete the course and be able to jump up on my skills and find a new place in the field of I.T. I hope and am sure that completion of this course will open all the ways I have been dreaming of for the last 20 years.

So, I am taking this course for a better future, after all, I deserve something better than what I am doing right now. This course was mostly about the fundamentals of I.T. and it covers those areas very well. I.T. is a waste field it cannot be completed within weeks of learning but Google and its support team have gathered a lot of information in these classes. The videos are very informative as well as the readings. My assumption and taking of the course is all about future of I.T. for me, my family and the world as a whole.

I am a student of the BA in Computer Science Information Systems from King Khalid University and I have a passion for learning from the most wonderful Corsia application in computer science as well as technical support and project management And also electronic commerce and many others and many, but I am a student and I do not have much money to learn on the very beautiful Corsia site. Please accept my scholarship for the educational course to learn a lot in computer science from However, I pay because I do not have work and I do not have a material income and also I do not have the ability to pay the expenses of the course that I want to learn more and more in computer science and in conclusion I want To thank you for the more than wonderful application of the many followers and subscribers, and also for granting him certificates from large universities ..

It is amazing to see how fast I can quickly learn about the basic fundamental in IT Support Professional Certificate course. I am really thrilled, that what seems like a magic in computer system was simplified through this course in a way that boost my confidence. Without mincing words, I can take the many skills I acquired such as; computer architecture, networking, trouble shooting, documentation and customer service to the next level.

Definitely, the knowledge and the skills created a new career path for me. I found the course very interesting and hope to build on it. My goal for this course is to stay on top of the latest information technology, and use it to help solve problems as they evolve. My greatest passion is to help users do the unthinkable.

Thank you for giving me the privilege to be a part of the winning team. I am proud of my Certificate!!!

I'm thrilled to share that Technical Support Fundamentals is an amazing course for anyone seeking a foundational understanding of IT support. The instructors provide clear and concise explanations that make complex topics easy to understand. As I progressed through the course, I found myself engaged and eager to learn more as each module built upon the last, giving me a solid foundation of knowledge.

The interactive quizzes and exercises were challenging yet fun and engaging, helping me solidify my understanding of each topic. Completing them gave me a sense of accomplishment and kept me motivated.

Overall, I highly recommend Technical Support Fundamentals to anyone pursuing a career in IT support. The course is well-structured, informative, and engaging, providing me with a strong foundation of knowledge. I am grateful for this amazing learning experience!

I just finished the first week of the course and I am hooked. I am excited to be paving the roadway for my career with this course where I learn all the basic fundamentals of technical support. The material matter is up to date and very informational. I am soaking it all up and am loving the variety of videos and quiz exercises. I just wish they had more activities in to break up some of the longer video portions. I am able to maintain my focus, but for other users I can see how it might come off as intimidating. I would also maybe label the Quiz portions something different. Some users see the word "Quiz" and clam up. This could be completely avoided if these portions were labeled as "Week _ Exercise". This way more users would be likely to continue the course and add to the successful passing rate of this very user friendly program.

I have just finished through the first course. I found it very encouraging. It was not too hard, but gave a good starting introduction to concepts in IT Tech Support. I look forward to learning in greater detail about all of the subjects and skills involved. I had enough initial experience with computers that the first course was super easy and I was able to finish several weeks early. There were still parts that were new to me especially in terms of networking. I really liked how I could work at my own comfortable pace, which meant I could work ahead and get things done, and also could review and retake tests to learn from any mistakes I made and rethink things. I felt like I was being efficient about heading towards my goal. I look forward to the next courses, which I know will be more challenging, but also therefor more rewarding.

This is the first online course I've taken, so I don't have anything to compare it to, but I was pleasantly surprised. I've always been hesitant to take online courses, because I felt like I'd be missing out on the real classroom experience and not actually learn as much as I should. But after seeing a Google sponsored course, I decided to give it a try and have no regrets!

At first I felt like this so course was so long, but I now appreciate how in depth the instructors go into the topics discussed. And the labs are so helpful that I don't feel I'm missing out on anything. Everything is so detailed and laid out step by step.

As someone with no IT experience whatsoever, I know I still have a lot to learn, but I definitely feel like I've made so much progress just in this first course, and I'm excited to see it through to completion!

I want to give the Technical Fundamentals for IT Support course on Coursera a well-deserved five-star rating. This course exceeded my expectations in every way. It covered all the important topics, like computer hardware, software, networking, and troubleshooting, in a clear and easy-to-understand manner. The instructor was knowledgeable and passionate, making complex ideas simple to grasp.

The course was interactive and engaging, with practical exercises and opportunities to work with other learners. The Coursera platform was user-friendly, making it easy to navigate and access additional resources. The assessments helped me track my progress effectively.

Overall, this course provides an excellent foundation for anyone interested in IT support. I highly recommend it to anyone who wants to gain a strong understanding of the basics.

This course was the first IT course I ever took. It was simple yet complex; It opened my eyes to the world of computers and software. It is really very good course if you do not know anything about IT, however, for me, I already had knowledge on how to install, update, and remove software on windows but with no knowledge of other OS. So, it is here that it helped me understand about Linux beyond what I heard. I really enjoyed this course and assignments.

All and all, this is very informative, intriguing and foundational course for anyone looking to improve themselves or expand to IT, as I am. Also, I think that this course could use some tweaking or updating; for example, instead of using Wikipedia for additional reading materials. it would be great to use some actual text books or some sort of online library materials etc.

hi, thanks to googlers and coursera that made this course ever.

that's what i learnt form the course who forced me to learn supplementary readings, and let me get everything with simplified methods from googlers.

-Building computer from scatch

-solid understanding of hardware

-bits and bytes, differences between 3 MB/S and 3 Mb/S and too many such things

-How CPU,Ram,Peripherals, Motherboard,I/O, works, and their compatibility with one another

-Installing Linux,Windows

installing, updating and removing Software to the Remote device

-Remote Control with RDP and SSH

-Using QWIKBLABS

-TroubleShooting, Customer Service, too many supplementary readingg

-Versioning

-Advices From GOOGLERS: CIO, Engineers, IT Support Specialists, Software Engineers,

-Soft Skills

-Interview skills

THANKS TO GOOGLE TEAM AND COURSERA ORGANIZATION FOR BEING HERE.

This was a very difficult course but something I have struggled with after spending 3 months on a CCNA course as well. The CCNA helped me with a ton of concepts in this course but I struggle with pulling the important information from it. A flash card module or terminology section with acronyms would be incredibly helpful for review and something to go back and revist regularly. Not being in the computer field, I stepped back to IT in hopes of getting my foot in the door and growing within the field to perhaps one day be a Network Engineer or another path I have yet to discover. Super excited at the promising future these courses are giving me and have invested all my energy and focus on this path to a new career. Thank you for this content and excited to see the opportunities these courses open up after completion!

I have recently retire as a Registered Nurse and called for assistance from IT Specialist often. I wondered how they were able to fix the problem I was having. I am not that computer literate, so I know it took great patient to assist me with solving the problem. I found the course somewhat easy to maneuver through, but did experience some difficulty when performing the labs. More demonstration, I felt was needed and done at a slower pace for myself and maybe others. Not all of us are familiar with the lab portion. The site that we were told to go to on Networking was not audible and difficult to read, did not help me at all. Overall, I think that the information and training given through the course is an entry level position for a person that is trying to become and IT specialist. I enjoyed learning something new.

Course one which was based on Technical Support Fundamentals was very inspiring and really made me have the zeal to continue with the remaining four courses.The quality of the material presented and the manner in the various instuctors did their presentations was excellent.They demonstrated a lot of devotedness and a general willingness to see everyone taking part in the course to succeed. It is true that everything was not just easy to me , but seeing myself as a new person in a new field ,I am ready to face new challenges,learn new things ,make mistakes and from my mistakes develop a more critical way of finding solutions to the challenges and mistakes.In all, course one was really good for a beginner like me and I am very satisfied and hope that I will find the same satisfaction with uocoming courses.

The course gives great insight for entry in IT Support.Although some resources and videos are insufficient in explaining the depth of some subjects,but I took initiative to check in forums in corresponding week lessons for more futher details and videos that shared by the fellow learners,if there is none,I will search Google and probably watch a few videos on Youtube about the certain topics,especially it is about iPv4 vs iPv6 ,CPU architectures,RAM & ROM,Network protocols and the lists goes on.It is great in explaining some concepts in analogy way,and it makes me more easier to absorb some fundamentals knowledge of IT.It is best if it could given some more resources in supplemental readings and more videos on explaining it,but since it is targeted for IT's entry level,it is good enough for the beginning.

I recently completed the Google IT Support course on Coursera, and it has been a truly valuable experience. The course covered all the essential foundations of IT, including troubleshooting, networking, system administration, security, and customer service. What I appreciated most was the way complex topics were explained in a clear and simple manner, supported by practical examples and hands-on labs. The content was well-structured, and the instructors—especially the Google team—did an excellent job guiding learners step by step. This course has strengthened my confidence and skills in the IT field and opened new doors for career opportunities. I highly recommend it to anyone looking to start a career in IT or improve their technical knowledge. Thank you, Google and Coursera, for this opportunity!

"Technical Support Fundamentals" is a comprehensive course that offers a solid foundation in key concepts of technical support. It covers essential topics such as troubleshooting methodology, customer communication, hardware and software basics, networking, and operating systems. The course combines theory with practical examples, enhancing understanding of real-world scenarios. With clear explanations and interactive exercises, it effectively equips learners with the skills to diagnose and resolve technical issues effectively. The emphasis on problem-solving, communication skills, and professionalism makes it valuable for both beginners and those looking to enhance their technical support expertise. Overall, it's an informative and engaging course for anyone entering the field of technical support.

5 stars overall, but even great classes can improve. Would be good to let people in the labs know about deleting previous instances of ppk/putty.exe; would be good to start timer when product had loaded; i encountered that one glitch where the thing i was supposed to uninstall was not in the computer to begin with. I was afraid to install and then uninstall, lest it mark me down for trying an install when I was supposed to be un-installing. In places the transcript really needs proofing - it can be unclear or even misleading - and just for me personally - i would have loved to understand more deeply each concept in the path toward building modern computers - so much so that I could not just assemble one but design one myself. Maybe that's too much to ask of a first class. Overall I loved it though.