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Learner Reviews & Feedback for Introduction to Customer Service by CVS Health

4.7
stars
298 ratings

About the Course

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service No prior experience in customer service is necessary to be successful in this course....

Top reviews

BA

Feb 20, 2024

Some of the questions were word ackwardly which made answerering some what difficult because there could be two right answers but you could only pick one.

RD

Jul 30, 2024

Good customer service basics but does get repetitive, recommend 2x speed

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26 - 50 of 86 Reviews for Introduction to Customer Service

By padmaja k

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Sep 2, 2023

very informatrive and real case scenarios

By PAKTIA E G C

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Apr 14, 2025

Muy bueno para reforzar los conocimientos

By GIULIANA A N

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Sep 14, 2025

En pocas palabras es exelente me encanta

By ARTHUR M

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Aug 6, 2025

I enjoyed the course, very informative.

By Leondine K A

•

Jul 26, 2024

Excellent course that I would recommend

By kaior u

•

Aug 9, 2023

powerful course. Coursera is great.

By Beauty B

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Apr 10, 2024

It was an awesome experience

By ARTURO J T N

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May 5, 2025

Excelente curso, muy claro

By Maria M

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Mar 26, 2025

Exceptional learning tool.

By Alnazeer A D Z

•

Jan 9, 2025

it is very useful course

By NDAYAMBAJE J

•

Sep 27, 2024

dont miss this ,trust me

By Yetunde A O

•

Apr 6, 2024

enjoyed it all through

By Abigail G

•

Feb 25, 2024

I love the experience.

By Edikan D

•

Mar 7, 2024

i enjoyed the course

By MIROSLAVA Q H

•

Apr 27, 2025

Muy buen material.

By ardra e

•

Jul 27, 2024

Easy to understand

By MARIA T M D C

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Mar 24, 2025

Es un buen cursoi

By Kim B

•

Apr 23, 2024

very good course

By Gbonnese V

•

Jan 22, 2024

really educative

By Shonisani S L

•

Mar 10, 2024

Well structured

By LUIS D V A

•

May 26, 2025

Todo muy bien.

By Mohammed S

•

Sep 8, 2023

amazing course

By CHEA S

•

Sep 27, 2025

Good course

By Aphitsada S

•

Jun 18, 2025

recommended