The course was very nice and interactive. I really enjoy all the videos, they were very clear and short, with the enough time to give clear information.

The course content is excellent but I found the peer reviews (which are required) to be too time consuming since it requires even more reading!

it was a good learning experience , i wish it was a bit more detailed and not limited to call centers , still it has taught me a great deal

This course is exceptionally detailed. I have gained insights into aspects of Customer Engagement that I never imagined existed. Fantastic!

Nice course with quality content! However I expected more content on Customer Engagement rather than Customer support in this course.

this course is very wide and actually covers a wider concept of the a proper workspace tecnicality for effective functionality

I have enjoyed completing this certification.There are lot challenging cases to solve which is a learning experience for me.

This course is mind blowing .I really enjoyed the material that was covered in this course .Thank you IBM and Coursera .

It was an interesting and engaging course that will equip anyone looking for a career in customer service effectively

It was a bit more involved than I thought it would be but a good challenge is always welcomed!

Great, informative, Supportive peers, Overall educating. Difficulty passing with AI grading.

perfect course affected on my monthly performance even before complete the course

A nice build up to the advanced material, maybe the build up is too long?

Great

just needs to be more fun in learning It was too serious

In einigen Bereichen zu Call Center orientiert.

Good learning material and provided knowledge.

It was awesome and very educative course

A very interesting course, I learnt a

Thank you team and it's very helpful!

i learn a lot, thank you so much.

It can be a bit more simplified

Very good and beneficial

it is really good course

very enlighteneing