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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,858 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

OC

Aug 14, 2019

This course helped me understand what customer Relationship entails and also improved on my skill as a customer agent. Thank you coursera for this great opportunity.

MY

Dec 20, 2018

This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !

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226 - 250 of 542 Reviews for Customer Service Fundamentals

By Shelby J

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Nov 30, 2022

It was hard work. I learned a lot. It was worth the investment.

By Esther E

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Jul 8, 2020

I am prepared to take on a role as a customer service specialist.

By Finny C

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Jul 7, 2019

Its very useful and hope to get placement in IBM customer Support

By Marieanne O

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Mar 25, 2021

Thank you cousera for this opportunity. I am eternally grateful.

By Benish M

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Sep 1, 2020

Enjoyed and learned a lot whilst doing the course. Thanks a lot!

By Elliot T

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Jan 4, 2023

The course was worth my while and helped my career progression

By Ezeh I A

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Mar 25, 2022

ii recommend this course. Well packed with impactful knowledge

By Kate R

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Feb 22, 2020

This course is exceptional. It is the best I have come across.

By Martin M

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May 5, 2024

This is great learning.Learning together as an organisation!

By Chukwudi D

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Nov 3, 2022

very self-engaging and the assignments are quiet intresting

By ADARSH S

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Feb 1, 2021

It was an nice experience learning through Coursera Thank you

By AMITPAL S

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Jun 28, 2020

I transported me back to my role of call Center agent. Thanks

By Chidiogo J

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Mar 29, 2024

The course is all-encompassing for a customer support agent.

By Altaher M

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May 16, 2022

it is really great course thank you from bottom of my heart

By Cheryl C

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Sep 28, 2020

I have learned a lot and I am now applying it in real life.

By Enamul H T

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May 31, 2025

It was a great course! I appreciate it! Thank you so much!

By KALAP T

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Jun 27, 2020

This course enhance my skill in customer service carrier.

By Jenny S

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May 24, 2020

Got some useful information and I can learn a lot in here

By Deleted A

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Sep 20, 2024

The course was great and very educationally informative.

By Ndubuisi L E

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Jul 21, 2024

I thank Coursera for this knowledge I was impacted with.

By Soma G M

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Jul 29, 2023

Very in-depth tool for a beginner. Quite helpful for me.

By ChidinmaJuliana I

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Apr 2, 2022

This course is power filled. it was really an eye opener

By Md R

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May 16, 2023

Great course materials, extensive practice opportunity.

By Azuhchum C K

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Oct 25, 2021

All my Curiosities and Learning expectations were met.

By RAKESH K P

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Oct 4, 2019

This course is too god for a customer support executive