Chevron Left
Back to Customer Service Fundamentals

Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,869 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

TP

Aug 12, 2020

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

RR

May 31, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

Filter by:

226 - 250 of 543 Reviews for Customer Service Fundamentals

By blessing s

Aug 13, 2023

Thank you somuch Coursera for this great opportunity.

i appreciate.

By Shelby J

Nov 30, 2022

It was hard work. I learned a lot. It was worth the investment.

By Esther E

Jul 8, 2020

I am prepared to take on a role as a customer service specialist.

By Finny C

Jul 7, 2019

Its very useful and hope to get placement in IBM customer Support

By Marieanne O

Mar 25, 2021

Thank you cousera for this opportunity. I am eternally grateful.

By Benish M

Sep 1, 2020

Enjoyed and learned a lot whilst doing the course. Thanks a lot!

By Elliot T

Jan 4, 2023

The course was worth my while and helped my career progression

By Ezeh I A

Mar 25, 2022

ii recommend this course. Well packed with impactful knowledge

By Kate R

Feb 22, 2020

This course is exceptional. It is the best I have come across.

By Martin M

May 5, 2024

This is great learning.Learning together as an organisation!

By Chukwudi D

Nov 3, 2022

very self-engaging and the assignments are quiet intresting

By ADARSH S

Feb 1, 2021

It was an nice experience learning through Coursera Thank you

By AMITPAL S

Jun 28, 2020

I transported me back to my role of call Center agent. Thanks

By Chidiogo J

Mar 29, 2024

The course is all-encompassing for a customer support agent.

By Altaher M

May 16, 2022

it is really great course thank you from bottom of my heart

By Cheryl C

Sep 28, 2020

I have learned a lot and I am now applying it in real life.

By Enamul H T

May 31, 2025

It was a great course! I appreciate it! Thank you so much!

By KALAP T

Jun 27, 2020

This course enhance my skill in customer service carrier.

By Jenny S

May 24, 2020

Got some useful information and I can learn a lot in here

By Deleted A

Sep 20, 2024

The course was great and very educationally informative.

By Ndubuisi L E

Jul 21, 2024

I thank Coursera for this knowledge I was impacted with.

By Soma G M

Jul 29, 2023

Very in-depth tool for a beginner. Quite helpful for me.

By ChidinmaJuliana I

Apr 2, 2022

This course is power filled. it was really an eye opener

By Md R

May 16, 2023

Great course materials, extensive practice opportunity.

By Azuhchum C K

Oct 25, 2021

All my Curiosities and Learning expectations were met.