By the end of this course I can be able to understand what an IT specialist is and how much their role has changed the world of information technology or IT.With this course, I will be able to understand the history of the computer, what the computer is and what the components of computer, computer hardware software operating system as well as the booting installation update, deletion of software.

By the first of this course I will be able to understand History of computing, what the binary system is andComponents of computers, its working of computer installation operating system how the internet works and what the Internet inspector does.The course was very well organized so that I could quickly gain knowledge through the lab,it was aslo possible to learn. By the end of this module, I was able to install, update, and delete software on Windows and Linux operating systems, using the beautiful Qwiklabs environment I got, to make it much easier to understand. The Customer supporters at Qwiklabs environment has been very supportive and answered all my questions, So it was very helpful for me to complete this task, I thanked them on this occasion.

It was a wonderful experience for me with coursera. I havent been this much satisfied before with any of the online courses . Coursera is just amazing !!! And I respect the approach of google to help people with interest to learn this course irrespective of any technical knowledge , family background , or country. As an Indian student, Im very much satisfied with this course. Why because, I'm very interested in troubleshooting devices, and i just helped my circle as a free service , so that i can utilize my knowledge for their welfare and improve my knowledge through practical experience. But I havent get any courses or advices for how to troubleshoot professionally ,and coursera have offered me that, along with the customer handling tricks .And one more thing i wish to add is , I was not bored or never skipped any of the video even a sec, and its a great thing to keep listeners/learners on track!!! Great job !!!!!!!! I'm so happy and thankful to coursera and all the tutors who offered us such a great oppurtunity!!

And google is my dream destination, and I would be grateful if i get placed here. Thanks for this wonderful oppurtunity again!!

An informative course that teaches the basic fundamentals of Computers and technology. You get what you put into and take out of it. good for the average person looking to get their foot in the door of the world of IT. this course helped introduce me what roles to expect in Information technology and open my eyes to what I want to pursue. This course does not replace going to school what it does is impower you to know what you want for yourself regarding IT and try something new that may have been intimidating to pursue in the first place. after taking the course and finishing it took me a few months to complete but that's because I have a busy schedule being a caretaker full time for my father who has a stroke. this course allowed me to take my time and go at my own pace and still be able to pick up and learn at any given time. if anything, that I Learned from this course besides what already is advertised is that it's important to finish what you started and with a bit of discipline and determination you can learn to be an IT support professional. It was a fun course that I recommend to anyone who is curious or interested in this course.

O curso "Fundamentos do Suporte Técnico", oferecido pela Coursera em parceria com o Google, superou minhas expectativas e foi uma experiência de aprendizado extremamente valiosa. Durante o curso, tive a oportunidade de explorar tópicos fundamentais para a área de TI, como computação, sistemas operacionais, redes e, principalmente, as melhores práticas de solução de problemas. A qualidade do conteúdo foi excelente, com módulos bem estruturados e explicações claras que facilitam o entendimento dos conceitos essenciais. As atividades práticas, como estudos de caso e simulações, me permitiram aplicar o conhecimento de maneira eficaz e me prepararam para lidar com desafios reais no ambiente de suporte técnico. Além disso, a possibilidade de interagir com outros alunos e acessar materiais complementares fez a experiência ainda mais enriquecedora. Recomendo este curso a todos que estão começando na área de TI ou que desejam aprimorar suas habilidades em suporte técnico. O conhecimento adquirido é crucial para quem pretende seguir uma carreira como Especialista em Suporte de TI e oferece uma base sólida para enfrentar as demandas da área.

In this course, the material is presented very well, making it easy to understand even for those with no previous experience in the industry. Additionally, the course instructors are highly skilled at explaining technical concepts in simple, easy-to-understand language. In doing so, participants can quickly master the basic principles necessary for success in a technical role, such as problem solving, effective communication, and a deep understanding of technology. In addition to presenting good material, the course also provides a variety of additional resources, such as case studies and interactive exercises, that allow participants to apply their knowledge in real situations. This helps in developing practical skills that are much needed in the world of technical support. In other words, "Technical Support Fundamentals" is a highly recommended course for anyone who wants to start a career in informatics and wants to have a strong foundation for future success. With solid support from this course, participants will be ready to face the challenges that exist in the world of information technology with confidence and good skills.

The course on Technical Support Fundamentals deserves a high rating for its comprehensive and insightful content. From start to finish, the course provided a thorough understanding of the fundamental principles and practices of technical support. The instructor's clear explanations and engaging teaching style made complex concepts easy to comprehend, even for beginners. The course material was well-structured and covered a wide range of topics, including troubleshooting techniques, customer communication skills, and best practices in resolving technical issues. Additionally, the inclusion of real-world examples and practical exercises allowed for practical application and reinforced the learning experience. The course also emphasized the importance of professionalism, empathy, and efficient problem-solving, which are essential qualities in the field of technical support. Overall, the Technical Support Fundamentals course exceeded my expectations and provided a solid foundation for anyone aspiring to excel in the field of technical support. I highly recommend it to anyone seeking to enhance their knowledge and skills in this area.

"Technical Support Fundamentals" is an exceptional course that serves as a comprehensive introduction to the field of technical support. It effectively covers a wide array of topics, including computer hardware, software troubleshooting, networking basics, and operating systems, providing a solid foundation for beginners. The structured approach to learning, combined with engaging instruction from experienced professionals, makes complex concepts accessible and relatable. The course excels in its practical focus, offering hands-on labs and real-world scenarios that allow learners to apply their knowledge and build confidence in their troubleshooting skills. Additionally, the supportive community and discussion forums foster collaboration and knowledge sharing among peers. While some advanced learners may find certain sections basic, the course is ideal for newcomers seeking to enter the IT support field. Overall, "Technical Support Fundamentals" is a valuable resource for anyone looking to kickstart their career in technical support, equipping them with the essential skills and confidence to succeed in a dynamic environment.

I think this first course is a good primer for understand computer technology. I think if I could add anything it would be a glossary and definition table with search a search form for each component - or a master glossary and definition table with a search form for the entire course located in the overview page. While most things were explained well - I think for instance the differences in a ticketing system (and its documentation) and process documentation could be better outlined - i.e. when to use which, are they only internal tools? This is just an example. I also think a spell checker would be useful in all of the forms students fill out during a course. (Maybe there is one that I have not noticed)? Spell checkers are used everywhere, and I don’t think it would effect academic integrity at all. my kids have them in the google classroom. Really, it would be usefull to integrate this class with the Goolge Classroom and the great tools available in that platform - similiar to the Qwiklabs intagration.

Overall I enjoyed the course and learned a lot. I will be moving forward with the sequence of classes.

One word for this course it feels awesome...!!! after completing this course.

The most interesting moment in this course to access Quicklabs remotely from our computer by using RDP for Windows and SSH for linux .Installing , updating and removing the software from Linux VM was the most enjoyable part of this course ; as I am a Linux Enthusiastic .

2nd Week of this course which is Hardware was really challenging and i struggled a lot to complete that phase of course , as i have never read about functionalities of internal components of computer but now i have noted each and everything and understand the concepts of every hardware components ; thanks to the last assignment of that week as i was so excited to build a System Virtually from Scratch, it was a once in a lifetime experince and surely do it in a real life if i'll get a chance.

So the best thing about this course is the Online Quiz; solving some brain teaser and real world questions and scenarios is the best technique to check our own knowledge.

Thankyou Google for providing this course i hope you make videos on all the topics of IT.

Hola

Durante el transcurso del curso, la experiencia ha sido maravillosa, ya que no pensaba que existiera un curso como este en la Universidad. Quizás algo que fue un poco difícil, fue el manejo del tiempo en algunas actividades que requerían algo de investigación y lectura; pero en general fue una gran herramienta de aprendizaje en todo sentido.

La experiencia de tener diferentes maestros que nos enseñan de manera curiosa y simple cada una de las situaciones que nos pueden suceder es también muy interesante, ya que no sabes como se va a trabajar con ellos. Pero se nota la preparación y entusiasmo con el que fue expuesto cada uno de los temas.

Me alegró mucho conocer las diferentes herramientas virtuales que pueden servir para estudiar, eso fue un aporte maravilloso, a parte de saber como era nuestro aprendizaje según varios autores. El manejo de Qwiklabs fue algo muy innovador.

Lo que le recomiendo a los estudiantes o profesionistas que tomen este curso es que es muy interesante e interactiva, a parte de clara y precisa.

Muchas gracias por este curso, de verdad se les agradece :)

The course seems to provide a good foundation for individuals who want to start a career in IT technical support.

Comprehensive content: The course is comprehensive, covering various IT topics including computing hardware, the Internet, software, problem-solving skills, and customer service.

Clear objectives: The course clearly states the objectives you will achieve by the end of the course, which helps guide students and understand what they can expect from the course.

Interactive: The course appears to include practice activities such as assembling a computer from scratch and installing an operating system, enabling students to apply theoretical concepts in practice.

Focus on practical skills: The course emphasizes developing skills such as understanding how the Internet works, how to create applications, problem-solving methodologies, and customer communication skills, making it useful for students who want to enter the field of technical support.

Future Orientation: The course is a good introduction to future courses in the programme.

"Thank you, Google!" The moment I realize when I completed Coursera, I feel accomplished the sufficient knowledge to be an IT Support Specialist for a company. So far, the learning experiences were incredibly "awesome". Moreover, each and every video has been a stepping stone for this course. Certainly, I am glad to be a part of this learning platform. Eventually, I am thankful for each and every instructor throughout the program has explained the modules explicitly and clearly to the learners.

The interesting part of the program was the questions with multiple choice answers and working with Virtual Machines. This section really made me recollect the concepts and motivated me to think more about the important factors. Though I pursue a degree in computer application, due to the long year gap in tech, I felt a bit struggle in each week's sessions.

But I promise myself to be a good problem solver for any issues I would face not only in my IT career but also in my personal life. Thank you once again for your valuable resources. 😊

My success in learning has changed drastically. I take great pride in where I am now considering where I started. Learning is different for everyone, and it’s our own job to figure out how to make it work for ourselves. Coursera Learning in a Changing World has brought on a number of positive learning experiences. The knowledge I have gained and theory I have completed through assessments and in class discussions and tasks has broadened my understanding of learning. It is evident through this text that the theoretical perspectives focused on the IT support fundamentals have had a place in the process of my learning journey throughout this course. Whether this learning has been learning a new skill for an assessment or pursuing new milestones , it was very important to me. This method of Coursera easy learning opened my mind and took my attention accurately to get to the point, this experience is encouraging me to continue learning more and more to build my own knowledge within these online learning.

Thank you so much!

Raed Allo

For the last few weeks I have learnt a lot about technology even thou I have grown up with tech most of my life but thanks to Coursera I have learnt a lot more about the tech I use everyday and now I have a better understanding and more confidence to help people with tech problems as I am the tech guy in my family.

During this program I have learnt a lot about tech I already know and tech I didn't know for example binary,I find it fascinating how the computer and other devices talk and knowing that it a completely different language and knowing.

Throughout this program I have also had some struggles like trying to remember all the technical terms to the abbreviations and trying to remember what all of them do but I know I will be able to understand it and I do know that I already know a lot about the Tech I use today and how to handle the next issue I may encounter on just having to install software.

I am looking forward to taking the next course in IT support Professional Certificate

Thank you Coursera and classmates

This course was very informative but at the same time it was constructed in a way for those who have not had any prior IT education to understand and follow. The videos were a perfect medium as far as not being to long and dry, or too short and overloaded with esoteric IT jargon. The instructors clearly knew their material and were able to make a clear and concise delivery in the videos. The course also had a great pace. While there is a deadline set to complete each module, they are set far apart enough for someone to go back and re-watch and review. Finally, the quiz's, tests, and assessments were not overwhelming. They are just difficult enough to make sure that those who are or have taken this course have to put in the effort to pass, but not so much that someone has to significantly alter their study and life balance. This course is great for all who want to get started with a career in IT who have little to no experience in the field and those who do not have the means or scheduling ability to take in class courses.

Through this course i learn more than i know before , i learnt more things about assembly computer like example i know that you have to discharge about what can do something no good about electrical but i don't know before a that i can have something like bracelet which can help you about discharge . About about operation system too took some skills that i don't have before .About networking too i took some skill about IPV6 and IPV4 and through Binary learnt more things. The most interesting choice you have learned in this course is how workspaces (qwiklabs) are well designed for a workspace or learning space, it's not that I've ever seen but how it works I appreciate especially in the last course Trooblshooting I learned a lot about documentation beforehand, or how to behave with the customer or the person in front of you or the one to whom you want to render a service in the field of IT support. .I appraciate everything and i will review my schedule and take the next course in the IT Support Professional Certificate .

The course is good to cover people at the very entry level, I found I knew much of the course material having built & repaired pc`s for years, however I did find the qwiklabs involving Linux useful as my Linux experience was limited due to having no interest in it for myself

The only feedback I would give to the course and warning to other users is, in the qwiklabs sections you are required to use Windows remote desktop which is not a feature you get on Windows home edition, you only get it as part of Windows pro edition, which obviously leaves most people with Windows home edition with a real problem

I had to connect a spare hard drive and install Windows 10 pro to be able to complete the qwiklabs, most people doing this course would not have spare hardware and know how to do this at short notice

The remote desktop sections should be done using something like Teamviewer that anyone can download or at least some kind of notice in the description that you require a computer with Windows pro edtion installed

The education provided was awesome and well delivered by actual people working in the field. I like the fact that the videos were not too lengthy and all the test were quite reasonable. Taking the IT support fundamentals is a good place to start if you are just starting your IT career because it gives you a broad perspective of the various areas of IT. This course also whets your appetite for more.

Got a few suggestions though. (1) There should be a replay button on each video after watching. Some people learn better by repetition. (2) I would have preferred more practice sessions too but I understand this is just a part of the IT support courses. (3) I was expecting to see a list of the next possible Courses as a continuation of the IT support training or recommendation of courses for those who prefer to go on a different trajectory of IT fields. I am hoping someone reads my recommendation to implement them. Thank you Google for putting this course together. I learned a lot.

The beauty of this course to me has been that when someone says "study IT," the field has become so vast that one needs to know where to begin. I feel like this course was like a "Getting Started" document that we find all over the technical world - "here are the basics you need to know to install (or build) and begin using this product." As a result of Technical Support Fundamentals, I now have pages & pages of raw notes from taking the course that I have compiled into a Google Doc. I have also taken advantage of Chat GPT along the way and in my raw note dump down to "have conversations" with the AI for deeper dives into many things that were just covered quickly, and learning other things as a result to connect dots and give me a hunger for learning more. I feel that the Google-Coursera online education collaborative partnership is an excellent one - I've seen ads for these for over a year now, and I'm glad I took the time to start and finish this one. Onward!

The Technical Support Fundamentals class has far exceeded my expectations. The use of Qwiklabs to perform remote IT support functions is brilliant. I was really excited to formally learn about PuTTY and RDP and actually be able to put them to use in this course. I've already made an IT Support toolbox on my PC.

From my past experience in manufacturing and technical support, I found the troubleshooting and customer service content to be extremely insightful, providing thoughtful yet concise guidance. I will definitely be revisiting these sections until it becomes second nature and customer service greatness is achieved. In addition, the networking section helped meld all the bits and pieces I've learned over the years by providing a solid foundation of knowledge.

This course has been a blast, and I am really excited about taking the next as I work to earn my IT Support Professional Certificate. Thanks to everyone who clearly worked so hard to create this content.

The course lectures, quizzes, assignments and practicals were excellent! It was an amazing learning experience by Google and Coursera! I received good response for queries put forth by me. The discussion forums allowed me to express and discuss the lectures with my classmates so that I felt like I was a part of a group and enjoyed learning with my classmates! The course was well paced and allowed me to develop my thinking and understanding about Information Technology. It filled the gaps I had in my knowledge about Information Technology and increased my confidence a lot! The importance of soft-skills in Information Technology was also explained in depth and made me understand the role of communication not just in Information Technology but in every other area of life as well! I would like to thank everyone who contributed towards this amazing learning experience and wish you all the very best for all your future endeavors!

Best Regards, Pooja Savant.

This course has been fantastic so far and truly proved to go beyond my initial expectations, particularly with how engaging it has been. The videos offer a much-needed break from the monotonous reading of text I am familiar with in other courses and being able to look at a real person and listen to them is an entirely different way to learn that will benefit people of various learning styles. The material is really interesting and to the point, while covering a variety of topics in the field. I especially enjoyed this last Module in Week 6 where we dove into some of the finer points of actually landing a job through resume building and interview prep. This is ultimately what myself and I suspect most of the other students are looking for by taking this course so I found this section to be extremely helpful. I wish I had finished this part before my interview last week! I'm very much looking forward to continuing on to the next course. Can't wait!

Overall I feel this was a great introduction to the fundamentals of IT. I personally have quite a bit of knowledge growing up tinkering with computers and software and have grown up to become my family and friends on-call IT support, and in some occasions even helping out at work. Having this experience made me cringe a bit at first, since it was very basic stuff that I've grown to take for granted. However, I decided to take a step back and view it from the perspective of someone like my mom who has little to no knowledge of computers and other IT subjects. This made me see the value of the course, and allowed me to push through that initial few weeks. What surprised me is how much I learned myself from the networking and software troubleshooting subjects. This opened my eyes and got me even more excited about entering the world of IT Support. Great job! and great way to end the course with some resume and interview tips and guidance!

Which statement is true about the Internet and the World Wide Web?The Internet is the World Wide Web.The World Wide Web is the only way to access the Internet.The Internet is a way to access the World Wide Web.The World Wide Web is a way to access the Internet.

This question under Networking has 3 answers that I believe to be wrong and the one I chose was labeled wrong.

1 The first states the internet is the www. This is false

2. The second states that you can access the internet through the WWW. The opposite is true and what I chose. WWW is info. Internet is the network

3. The last states the internet is the only way to access the www which is false because you can use Email or messaging. Maybe this was the answer that was supposed to be true but in essence it isn't. perhaps I am confused but this wasn't how the program explains these concepts. Could I get some instruction on what i may be seeing wrong?

I am giving Google Technical Support Fundamentals a 5-star review because it is an excellent course that provides a comprehensive overview of the fundamentals of IT support. The course is well-organized and easy to follow, and the instructors are knowledgeable and engaging. I learned a lot about the different aspects of IT support, such as troubleshooting, networking, and security. I also learned how to build customer empathy and how to deal with difficult customers.

I would highly recommend this course to anyone who is interested in a career in IT support. It is a great way to learn the basics of IT support and to get started on your journey to becoming an IT support specialist.

Overall, I am very happy with Google Technical Support Fundamentals. It is an excellent course that has helped me to learn a lot about IT support. I would highly recommend it to anyone who is interested in a career in this field.