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Learner Reviews & Feedback for ITIL V4 Introduction to Service Management Concept by EDUCBA

4.8
stars
147 ratings

About the Course

Course Description: The ITIL V4 Service Management Concepts course offers a comprehensive exploration of the latest version of the Information Technology Infrastructure Library (ITIL), focusing on the fundamental principles, concepts, and practices essential for effective service management in modern organizations. This course is designed to equip participants with a solid understanding of ITIL V4 framework, which is globally recognized as the standard for IT service management. Through a combination of theoretical learning and practical application, participants will gain insights into how ITIL V4 principles can be applied to enhance service delivery, optimize processes, and drive business value. Key topics covered in this course include: 1) Introduction to ITIL V4: Participants will gain an overview of the ITIL V4 framework, its evolution, and its relevance in today's digital landscape. 2) Service Management Principles: Exploring the core principles that underpin effective service management, including the focus on value, the guiding principles, and the service value system. 3) The Four Dimensions of Service Management: Understanding how organizations can integrate the four dimensions—organizations and people, information and technology, partners and suppliers, and value streams and processes—to support holistic service management. 4) Continual Improvement: Exploring the importance of continual improvement in service management, including the role of measurement and metrics, and the application of the ITIL continual improvement model. By the end of this course, participants will be well-equipped to contribute effectively to their organization's service management initiatives, leveraging ITIL V4 best practices to drive efficiency, innovation, and business success....

Top reviews

HM

Apr 16, 2025

Introduces core ITIL v4 service management concepts with clear explanations, interactive examples, and real‑world scenarios, ideal for aspiring service managers.

JF

May 17, 2025

Strong theoretical overview of ITIL 4’s service value system. Ideal for foundational knowledge but requires external resources for deeper implementation strategies.

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126 - 150 of 154 Reviews for ITIL V4 Introduction to Service Management Concept

By Vikram D

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Jul 25, 2025

Clear overview of ITIL V4 service management principles.

By Sahil M

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Jul 20, 2025

Clear overview of ITIL V4 service management principles.

By Kunjabihari s

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Jun 6, 2025

Clear overview of ITIL V4 service management principles.

By lissettehutchins

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Aug 1, 2025

Clear intro to ITIL V4 and service management concepts.

By javier m s

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Jul 7, 2025

Bien, pero seria mejor que haya traduccion en español

By shirlenehyde

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Aug 5, 2025

Clear overview of ITIL V4 service management.

By Bishnu P

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Apr 25, 2025

Clear overview of ITIL V4 service principles.

By venitahutton

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Aug 3, 2025

Solid overview of ITIL V4 service concepts.

By Jabii R (

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May 8, 2025

Concise, easy to understand and fast.

By Priti N

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May 14, 2025

Informative, clear, essential.

By Stratos C

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Sep 5, 2025

Very good training session

By Di Q

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Jun 23, 2025

EXC and clear material

By AJITA S

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Jul 31, 2025

It was informative

By Ramy M

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Jun 20, 2025

Excellent Courses

By Dhruv V

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Jun 20, 2025

best learning,,,

By MV P

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Jul 15, 2025

great to learn

By Louis A T

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Aug 20, 2025

EXCEPTIONNNEL

By Dharmendra S

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Jun 6, 2025

The best

By M S

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Sep 19, 2025

ok

By Laura M

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Sep 19, 2025

It is complete and well explained. I would like to see more diagrams to understand the relationships and the frameworks.

By Felipe R G

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Jun 20, 2025

More dynamics, not only video to learn

By Valeriia Y

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Jun 7, 2025

I was looking forward to this course, but unfortunately, it did not meet expectations. The instructor mainly read directly from the presentation slides without adding any meaningful explanation or context. This made the sessions feel passive and monotonous rather than informative.

By clint s

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Jun 16, 2025

This course is a decent high-level overview, and if you're looking for a simple way to get a certificate of completion then this will be great for you. However, if you're looking for a course that will teach you something actionable you may be disappointed.

By Alex

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May 28, 2025

Very dry and systematic

By Anders M

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Sep 29, 2025

Terrible English, to little good explanations