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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,841 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s service-driven economy that don’t require a traditional college degree. One of the most in-demand skill sets is customer service and support, a versatile entry point into careers across industries, from retail and healthcare to finance, education, and technology. We can help you get there with the Customer Service Fundamentals course. You’ll build the knowledge and develop the skills needed to become a successful Customer Service Specialist, including: • Communication skills focused on clear, concise conversations and active listening • Empathetic behavior such as patience, curiosity, and willingness to help • Problem-solving to research issues and determine appropriate resolutions • Process adherence to ensure proper flow and meet Service Level Agreements The course includes 4 modules, each designed to reinforce key skills through interactive training and discussion prompts that simulate real customer interactions. You’ll be assessed along the way to track progress and build confidence. Whether you’re starting fresh or switching careers, this course prepares you for success in today’s fast-paced, people-centered work environments....
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176 - 200 of 540 Reviews for Customer Service Fundamentals

By milenaguila 6

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Jan 6, 2022

Es muy bueno el curso ya que le enseña como afrontar las llamadas de clientes insatisfechos.

By Amron D B

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Feb 22, 2020

I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.

By Yuddely D L A L D

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Apr 9, 2022

thnks for the opportunity to learn through this course about customer service fundamentals.

By Santana I B

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Aug 19, 2021

I enjoyed taking this course. The information shared was fact based and easy to understand.

By Tonia J

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Feb 21, 2021

I like the pop up quiz during the video's. The instructor is easy to listen to and follow.

By Hugo E G L

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Dec 25, 2019

Great one! It has all the foundational skills that a customer service representative needs.

By Mariya H

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Sep 12, 2019

Helped me identify weak areas and improve them by taking quizzes and assignments seriously!

By Ahmed I

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Sep 24, 2019

The modules are very enlightening and educative. I recommend everyone to take this course.

By Udeh C

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May 6, 2022

An amazing course, well detailed and explained.

Big shout out to the awesome instructors!

By Rhythm M

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Apr 13, 2020

A professional course focusing on everything required to become a skilled customer agent.

By Chimwemwe P

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Apr 19, 2024

Very good course with practical examples. I would highly recommend to all professionals

By Alison C

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Jan 28, 2022

Excelente curso , en el aprendes las cosas mas fundamentales en el servicio al cliente

By ALEJANDRO D L G M

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Jan 18, 2021

Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.

By Nnopu C

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Nov 16, 2022

it is such a great and awesome course full of wonderful teaching. I loved it so much

By Kristin D

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Sep 28, 2020

Great information and very helpful that I can use with my team of call center agents

By Ogunga A O

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Apr 9, 2020

It's a wonderful experience taking this course... it's the best you can be part of.

By Nma W

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Sep 28, 2023

It was wholesome. The materials, tutors, everything. Clear, concise and complete.

By Obasi e

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May 1, 2022

This is a wonderful course to enlighten you of several scopes of Customer support.

By Mercy O

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Apr 8, 2021

Best customer experience course. I enjoyed it and would recommend it all the time.

By Alvi R

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Apr 20, 2020

It is quite a detailed and insightful course. I personally do recommend it to all.

By Roman A

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Mar 20, 2023

very helpful for those people who willing to learn about Customer Service Support

By Grace N

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Jun 5, 2022

It was a wonderful experience. Thank you, Coursera for giving me the opportunity.

By Thea K

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Apr 2, 2024

The course was very helpful I learn a lot new things.it was a good experience.

By Sandra S

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Sep 13, 2022

I really liked this course. Good instruction and I learned a lot. Thank you!

By Adaobi I

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Apr 16, 2022

The course is detailed and easy to assimilate. Thanks so much for impacting.