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Learner Reviews & Feedback for Lead Management in Salesforce by Salesforce

4.7
stars
375 ratings

About the Course

The second course in the Salesforce Sales Operations Professional Certificate, Lead Management in Salesforce, is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, and how to use tools in Salesforce to manage leads in a real world business setting. This second course will give you a foundational understanding of how to help sales and marketing teams optimize the lead management process. Specifically, this course shows how a sales operations specialist would support a marketing associate and sales development representative to make the lead management more effective and efficient. You will learn the basics of data management, how to upload lead data into Salesforce, and then how to effectively train team members to manage leads using the different tools available in the Salesforce Sales Cloud. These are crucial skills for anyone interested in entry level sales jobs. For this course, it is recommended (but not required) that you have some background knowledge of sales and CRM, as well as an understanding of the basics of Salesforce platform navigation. If you're a total beginner with these concepts, you can still be successful in this course — however, it might require some additional work on your part. By enrolling in this course, you are taking the next step to kickstarting your career in Salesforce. Congratulations on continuing this exciting journey!...

Top reviews

SJ

Apr 1, 2023

the course is well taught with relatable examples. The course materials are also great. I highly recommend this course for anyone who is interested in taking it.

NQ

Jul 14, 2021

Great breakdown of roles, and hands on learning tools via guided projects. Course 2 was well thought out had additional information if you want to pursue Salesforce as a career

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76 - 79 of 79 Reviews for Lead Management in Salesforce

By david c

•

Sep 14, 2023

Course is full of broken links, and despite completing challenges, i am having issues getting badges verified to move on...

By Advait T

•

Apr 23, 2025

Did not allow me to take assessment even though I have purchased the course. It asked me to "Upgrade to Submit"

By Lee P K

•

Apr 30, 2022

Too much toggling between coursera and salesforce trailhead environment.

Will not recommend this course.

By Philip S

•

Jul 15, 2022

It's an ad for Salesforce, nothing useful here.