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Learner Reviews & Feedback for Interacting with Customers by CVS Health

4.7
stars
73 ratings

About the Course

This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service To be successful in this course, it is recommended that you complete the first course in this program....

Top reviews

MC

Sep 23, 2025

bugs in the assessment feature not giving genuine score for assessments and assignment submission.

SR

Aug 13, 2024

Great detailed information to assist the customer service rep!

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1 - 20 of 20 Reviews for Interacting with Customers

By Ryan K D

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Jul 30, 2024

As good as first course, recommend 2x speed

By Samantha R

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Sep 18, 2023

making customer service more trivial than it really is

By Constance T

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Sep 27, 2024

I enjoyed this course very much and learned a great deal in improving my customer service skills. Trying to de-escalate customers was the most beneficial to me. I like the examples it showed you and the interactive portions.

By Virginia M

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Sep 21, 2023

This course guided my thinking into developing a more professional structure to enhance my direct love of working with people in a Customer Service setting.

By SAMUEL A

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Apr 18, 2025

Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!

By J A (

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Jun 27, 2024

It was a great course especially the examples of deescalating and showing empathy.

By NURBELIS P C O

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Dec 5, 2024

Me parece un excelente curso muy completo a lo que yo necesitaba

By Susan R

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Aug 14, 2024

Great detailed information to assist the customer service rep!

By Sana A

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Mar 18, 2025

"Thank you for the valuable information."

By Ali M

•

Jul 19, 2024

such a great course

By Khadar W

•

Aug 20, 2023

I recommended it.

By Gabriel S F C

•

Oct 3, 2024

EXCELLENT

By SALMAH S B S A S S B S A

•

Aug 6, 2024

شكرا

By Shelin P

•

Jul 29, 2023

Good

By Michael C

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Sep 24, 2025

bugs in the assessment feature not giving genuine score for assessments and assignment submission.

By Arowosegbe O G

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May 2, 2025

How can i get my certificate

By Mohamed I s

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Jan 7, 2024

A remarkable Course

By Inna S

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Jan 4, 2025

It's ok

By Erika V W

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Mar 31, 2025

Quiz questions have a lot of issues which makes answering the questions a guessing game and not a comprehension check. The videos are very repetitive: you have to watch 3 videos or 10 minutes of the same 3 points being repeated.

By Hilais D S

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Jul 31, 2025

No me deja avanzar en mi curso porqueno me califican la tarea. Ademas, no me aceptan el link de linkedin. No puedo finalizar el curso y no tengo a quien escribir para que me solucionen