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Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

4.4
stars
2,783 ratings

About the Course

This comprehensive course delves into operations management and process improvement principles and techniques, providing you with the knowledge and skills necessary to identify and eliminate inefficiencies in your organization. You will gain a solid foundation in operations management by analyzing key concepts such as cost-quality trade-offs, the efficiency frontier, and system inhibitors. Get ready to delve into process analysis, where you'll identify and analyze steps in a process, implementing changes for enhanced outcomes. With practical exercises, including creating process flow diagrams and capacity calculations, you'll strengthen your analytical skills firsthand. Experience the power of optimizing flow within operations as you uncover waste sources and design efficient processes for maximum output, reduced costs, and heightened customer satisfaction. An in-depth exploration of Little's Law will equip you to make informed decisions on capacity planning and process improvements, optimizing inventory levels, reducing lead times, and enhancing supply chain coordination. Additionally, you'll learn to effectively manage variability, laying the groundwork for consistent and exceptional quality standards. Statistical analysis, problem-solving methodologies, and real-time information utilization will empower you to tackle issues, find root causes, and foster continuous improvement. Throughout the course, the focus remains on driving improvements and achieving excellence. Analyze, improve, and reimagine how work gets done, armed with the necessary tools and frameworks to enhance work processes across diverse industries. Join this course to analyze, improve, and reimagine how work gets done and to acquire the necessary tools and knowledge to make meaningful improvements in your organization's operations....

Top reviews

RE

Jan 28, 2021

I found this course to be very informational; the practice and homework were excellent to prepare for the exams, and the instructor covered all material in the lectures that was on the exams.

KR

Aug 24, 2020

Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!

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401 - 425 of 639 Reviews for Introduction to Operations Management

By Niloy M

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Apr 26, 2020

Brilliant

By Skye L

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Nov 15, 2019

Thumb up!

By amibag

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May 21, 2017

Thank you

By Luisa B

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May 6, 2017

Loved it!

By Vinícius S

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Nov 2, 2024

Awesome!

By Doğancan Ç

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Oct 19, 2016

Thanks !

By DAWUD W

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Mar 13, 2017

Awesome

By Văn D C

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Apr 14, 2023

goood

By Piriyapong W

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May 9, 2020

Great

By George P

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Dec 4, 2018

Great

By Javier J

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Jan 9, 2018

great

By Parthkumar D M

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Jul 24, 2025

good

By MATHESH M

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Jun 12, 2025

Good

By Rani i M

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May 31, 2025

best

By Ipsita M

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Feb 25, 2025

good

By RAMSHETTI G

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Sep 1, 2024

Good

By Vishnu P

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Jul 31, 2024

Good

By Abhishek J

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Jan 4, 2023

Good

By Simon Z

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Apr 12, 2016

Good

By ahmed m

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Feb 24, 2016

err

By christine

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Feb 6, 2016

很实用

By Nguyễn T Y

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Aug 23, 2025

OK

By Brian K

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Sep 15, 2016

l

By P K S

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Apr 18, 2016

I

By Steven A

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Apr 28, 2018

This course built me a fundamental in operation management in terms of process analysis, productivity, quality, and their relationships. This course elaborates clearly, provides examples, shows how to apply the formula in the problems, and uses the real examples (Toyota Production System). What I would like to give feedback is giving the guidance of answering the graded quizzes (decimal, percentage, punctuation, currency, etc) as a part of the introduction module (before students start for the first video), not inside the discussion forum. I would like to thank Professor Christian Terwiesch and Wharton Business School for providing this course.