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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

4.7
stars
2,066 ratings

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

GS

Jul 6, 2020

I really enjoyed this course. It was very clear and straight to the point. I just need to go ahead and start trying to apply what I learned and I'm sure I'll get some extra questions then.

TR

Feb 24, 2019

Great material, the professor does a great job explaining complex topics in a straightforward and plain way. You will get very insightful takeaways for your life and work afterwords.

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226 - 250 of 527 Reviews for Improving Communication Skills

By Ryan I

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Apr 5, 2023

Great course to learn about communication and goal settings.

By Dimitra T

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Jan 2, 2024

Very good lecture i saved all the documents for study alone

By Venkatesh B

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Nov 5, 2019

awesome course for those who master their behavioral skills

By Jason G N T

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Oct 5, 2019

Maurice is great! Very clear.. Good course.. Learnt a lot..

By Trishanan d

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Jun 2, 2018

Its a good course which is explained with a lot of examples

By william w

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Sep 22, 2022

Great overall course on communication and easy to digest.

By Faith J

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Jun 10, 2022

I've learned a lot about communications from this course.

By Deanne S

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Mar 9, 2022

The instructor was great, everything was understandable :)

By Inchara M G I

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Jul 9, 2023

I have learned many things and i have improved my english

By Bernard D V

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Nov 2, 2018

Great course about Communication. Clear, nice and easy :)

By Inna M

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Jun 26, 2020

Great content, which stimulates thinking and memorising

By Jose R S L

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Jul 25, 2018

Falta traducción al Español, deberían tener esta opción

By Hope O

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Nov 16, 2019

Excellent course. Every lecture brought new knowledge.

By VEENA V N

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Aug 26, 2019

It was an informative course. Learned many new things

By Sonja L

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Mar 4, 2019

Lost of great examples to really explain the content

By Andrew

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Aug 5, 2024

Very informative, easy to follow, and entertaining!

By Varun A

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Aug 25, 2023

This course is super good, definitely check it out.

By Malena G

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Mar 29, 2022

Excelente curso! Ideas muy interesantes y practicas

By steven m

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Jun 1, 2020

Very informative! A master of his craft! Thank you!

By Eman A A

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Sep 16, 2019

it was an amazing online course i have ever learnt

By ssvetozar

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Mar 19, 2022

Very usefull end intersting presentations.Thanks

By murtuza a

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Feb 2, 2021

One of the best courses in Communication Skills

By Mary O

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Nov 17, 2024

Thai course is very impressive and praCTI all.

By Gaurav P

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Apr 15, 2020

Thanks a lot coursera. I really learned a lot.

By Arthur L C I

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Jun 7, 2025

I love this course I’ve learned a lot from it