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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

4.7
stars
2,068 ratings

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

DC

Jan 5, 2021

I liked so much this course. The examples were so good to connect the concept and the real scenarios. Soft skill are so important and I'll use it to increase my communication with my colleagues.

GS

Jul 6, 2020

I really enjoyed this course. It was very clear and straight to the point. I just need to go ahead and start trying to apply what I learned and I'm sure I'll get some extra questions then.

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476 - 500 of 528 Reviews for Improving Communication Skills

By Waleed P

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Aug 27, 2017

Loved the course. Would love to see some more examples next time!

By Hugh T

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Oct 4, 2020

Very engaging videos with great examples to illustrate points.

By Shahzaib A

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Apr 19, 2020

It should tell more about communication otherwise its great

By Steve R

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Aug 24, 2020

Great professor explaining how communication really works.

By Neil M

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Mar 28, 2024

It was very informative and some useful skills learnt.

By Sonika T D S

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Jun 11, 2017

Good experience and a very good learning .......thanks

By Yukari S

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Feb 6, 2022

It is good module to learning communication skill

By Here W G

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Apr 25, 2020

This course is powerful if you can use it right.

By Leo B

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Apr 20, 2020

I enjoy taking this course. It's very practical.

By Anshuman S

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Jun 12, 2018

Well designed and articulated course!Excellent!

By Saqib R

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Sep 17, 2017

very informative and help to enhance abilities

By Joseph K

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Jan 28, 2019

Some of the quizzes were too difficult.

By Deborah O

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Apr 21, 2020

Very impressive and interesting course

By Ayotunde R

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Sep 14, 2017

An informative and enjoyable course.

By Prapanpong S

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May 28, 2023

It was a very interesting course.

By ABIOLA A

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Apr 30, 2020

Very insightful and practical

By Jaime G

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Nov 19, 2023

So interesting this Course!

By Garry C

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May 20, 2022

All are good and relevant

By INALEGWU V O

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Sep 27, 2020

Apt and comprehensive!

By José M L d A

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Oct 16, 2020

Interesting week #4

By YAZAN Z M A

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Jul 5, 2025

Really great course

By Fred S B

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Sep 15, 2022

Excellent resource

By Giancarlo F

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Jan 26, 2025

Great basic course

By Michael K

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Dec 23, 2022

Very informative.

By Salma k

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Apr 16, 2020

It was helpful 😊