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Learner Reviews & Feedback for ITIL V4 Introduction to Service Management Concept by EDUCBA

4.8
stars
147 ratings

About the Course

Course Description: The ITIL V4 Service Management Concepts course offers a comprehensive exploration of the latest version of the Information Technology Infrastructure Library (ITIL), focusing on the fundamental principles, concepts, and practices essential for effective service management in modern organizations. This course is designed to equip participants with a solid understanding of ITIL V4 framework, which is globally recognized as the standard for IT service management. Through a combination of theoretical learning and practical application, participants will gain insights into how ITIL V4 principles can be applied to enhance service delivery, optimize processes, and drive business value. Key topics covered in this course include: 1) Introduction to ITIL V4: Participants will gain an overview of the ITIL V4 framework, its evolution, and its relevance in today's digital landscape. 2) Service Management Principles: Exploring the core principles that underpin effective service management, including the focus on value, the guiding principles, and the service value system. 3) The Four Dimensions of Service Management: Understanding how organizations can integrate the four dimensions—organizations and people, information and technology, partners and suppliers, and value streams and processes—to support holistic service management. 4) Continual Improvement: Exploring the importance of continual improvement in service management, including the role of measurement and metrics, and the application of the ITIL continual improvement model. By the end of this course, participants will be well-equipped to contribute effectively to their organization's service management initiatives, leveraging ITIL V4 best practices to drive efficiency, innovation, and business success....

Top reviews

HM

Apr 16, 2025

Introduces core ITIL v4 service management concepts with clear explanations, interactive examples, and real‑world scenarios, ideal for aspiring service managers.

JF

May 17, 2025

Strong theoretical overview of ITIL 4’s service value system. Ideal for foundational knowledge but requires external resources for deeper implementation strategies.

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151 - 153 of 153 Reviews for ITIL V4 Introduction to Service Management Concept

By Amber O

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Aug 18, 2025

After completing course 1, I am electing to switch to an alternative learning platform. I found a significant disconnect between the course’s video content and its quizzes. The quizzes frequently tested concepts that were never explained in the videos, creating a frustrating experience where I was unable to answer questions based on the provided material. The course also presented factually incorrect information, such as misclassifying Knowledge Management as a Service Management Practice when it is actually a General Management Practice in the official ITIL V4 framework. This poor alignment and inaccuracy makes the course unreliable for learning the ITIL framework correctly.

By Christopher H

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Sep 11, 2025

mutiple times there are questions asked in the tests that are not covered in the material. I thought I was missing something, so I went to the transcript to see if I could find the answers and the info was not there

By Abhijit D

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May 30, 2025

Worst course and no certififcation