Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators
About the Course
Top reviews
TP
Aug 12, 2020
Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.
RR
May 31, 2020
This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.
176 - 200 of 543 Reviews for Customer Service Fundamentals
By Julian K
•May 10, 2019
It is very helpful and i would recommend that everyone gets an opportunity to do this course.
By Febriana K
•Sep 12, 2022
This course is amazing, it helps you learned a lot about customer service field. Thank you.
By milenaguila 6
•Jan 6, 2022
Es muy bueno el curso ya que le enseña como afrontar las llamadas de clientes insatisfechos.
By Amron D B
•Feb 22, 2020
I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.
By Yuddely D L A L D
•Apr 9, 2022
thnks for the opportunity to learn through this course about customer service fundamentals.
By Santana I B
•Aug 19, 2021
I enjoyed taking this course. The information shared was fact based and easy to understand.
By Tonia J
•Feb 21, 2021
I like the pop up quiz during the video's. The instructor is easy to listen to and follow.
By Hugo E G L
•Dec 25, 2019
Great one! It has all the foundational skills that a customer service representative needs.
By Mariya H
•Sep 12, 2019
Helped me identify weak areas and improve them by taking quizzes and assignments seriously!
By Ahmed I
•Sep 24, 2019
The modules are very enlightening and educative. I recommend everyone to take this course.
By Udeh C
•May 6, 2022
An amazing course, well detailed and explained.
Big shout out to the awesome instructors!
By Rhythm M
•Apr 13, 2020
A professional course focusing on everything required to become a skilled customer agent.
By Chimwemwe P
•Apr 19, 2024
Very good course with practical examples. I would highly recommend to all professionals
By Alison C
•Jan 28, 2022
Excelente curso , en el aprendes las cosas mas fundamentales en el servicio al cliente
By ALEJANDRO D L G M
•Jan 18, 2021
Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.
By Nnopu C
•Nov 16, 2022
it is such a great and awesome course full of wonderful teaching. I loved it so much
By Kristin D
•Sep 28, 2020
Great information and very helpful that I can use with my team of call center agents
By Ogunga A O
•Apr 9, 2020
It's a wonderful experience taking this course... it's the best you can be part of.
By Nma W
•Sep 28, 2023
It was wholesome. The materials, tutors, everything. Clear, concise and complete.
By Obasi e
•May 1, 2022
This is a wonderful course to enlighten you of several scopes of Customer support.
By Mercy O
•Apr 8, 2021
Best customer experience course. I enjoyed it and would recommend it all the time.
By Alvi R
•Apr 20, 2020
It is quite a detailed and insightful course. I personally do recommend it to all.
By Roman A
•Mar 20, 2023
very helpful for those people who willing to learn about Customer Service Support
By Grace N
•Jun 5, 2022
It was a wonderful experience. Thank you, Coursera for giving me the opportunity.
By Thea K
•Apr 2, 2024
The course was very helpful I learn a lot new things.it was a good experience.