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Learner Reviews & Feedback for Process Mining: Data science in Action by Eindhoven University of Technology

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About the Course

Process mining is the missing link between model-based process analysis and data-oriented analysis techniques. Through concrete data sets and easy to use software the course provides data science knowledge that can be applied directly to analyze and improve processes in a variety of domains. Data science is the profession of the future, because organizations that are unable to use (big) data in a smart way will not survive. It is not sufficient to focus on data storage and data analysis. The data scientist also needs to relate data to process analysis. Process mining bridges the gap between traditional model-based process analysis (e.g., simulation and other business process management techniques) and data-centric analysis techniques such as machine learning and data mining. Process mining seeks the confrontation between event data (i.e., observed behavior) and process models (hand-made or discovered automatically). This technology has become available only recently, but it can be applied to any type of operational processes (organizations and systems). Example applications include: analyzing treatment processes in hospitals, improving customer service processes in a multinational, understanding the browsing behavior of customers using booking site, analyzing failures of a baggage handling system, and improving the user interface of an X-ray machine. All of these applications have in common that dynamic behavior needs to be related to process models. Hence, we refer to this as "data science in action". The course explains the key analysis techniques in process mining. Participants will learn various process discovery algorithms. These can be used to automatically learn process models from raw event data. Various other process analysis techniques that use event data will be presented. Moreover, the course will provide easy-to-use software, real-life data sets, and practical skills to directly apply the theory in a variety of application domains. This course starts with an overview of approaches and technologies that use event data to support decision making and business process (re)design. Then the course focuses on process mining as a bridge between data mining and business process modeling. The course is at an introductory level with various practical assignments. The course covers the three main types of process mining. 1. The first type of process mining is discovery. A discovery technique takes an event log and produces a process model without using any a-priori information. An example is the Alpha-algorithm that takes an event log and produces a process model (a Petri net) explaining the behavior recorded in the log. 2. The second type of process mining is conformance. Here, an existing process model is compared with an event log of the same process. Conformance checking can be used to check if reality, as recorded in the log, conforms to the model and vice versa. 3. The third type of process mining is enhancement. Here, the idea is to extend or improve an existing process model using information about the actual process recorded in some event log. Whereas conformance checking measures the alignment between model and reality, this third type of process mining aims at changing or extending the a-priori model. An example is the extension of a process model with performance information, e.g., showing bottlenecks. Process mining techniques can be used in an offline, but also online setting. The latter is known as operational support. An example is the detection of non-conformance at the moment the deviation actually takes place. Another example is time prediction for running cases, i.e., given a partially executed case the remaining processing time is estimated based on historic information of similar cases. Process mining provides not only a bridge between data mining and business process management; it also helps to address the classical divide between "business" and "IT". Evidence-based business process management based on process mining helps to create a common ground for business process improvement and information systems development. The course uses many examples using real-life event logs to illustrate the concepts and algorithms. After taking this course, one is able to run process mining projects and have a good understanding of the Business Process Intelligence field. After taking this course you should: - have a good understanding of Business Process Intelligence techniques (in particular process mining), - understand the role of Big Data in today’s society, - be able to relate process mining techniques to other analysis techniques such as simulation, business intelligence, data mining, machine learning, and verification, - be able to apply basic process discovery techniques to learn a process model from an event log (both manually and using tools), - be able to apply basic conformance checking techniques to compare event logs and process models (both manually and using tools), - be able to extend a process model with information extracted from the event log (e.g., show bottlenecks), - have a good understanding of the data needed to start a process mining project, - be able to characterize the questions that can be answered based on such event data, - explain how process mining can also be used for operational support (prediction and recommendation), and - be able to conduct process mining projects in a structured manner....

Top reviews

GL

May 19, 2021

Great introductory course. The book on which the course is based is a great asset. Very nice to be able to see process mining in action with the tools you can download.

PE

May 18, 2022

Excellent course. Great lectures providing a thorough overview of the topic area. The quizzes do a good job in ensuring that the message has been received.

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151 - 175 of 318 Reviews for Process Mining: Data science in Action

By marco m

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Apr 7, 2019

I recommend this course !! Good support's material, speaking and methods.

By José M B T

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Nov 17, 2019

thank for all master!!!!

I will use Process Mining for my next challeger

By Bronno v d S

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May 3, 2017

Great lectures, great insights and very helpful in my professional life.

By Sudhanshu S

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Jan 3, 2017

The best course on Process Mining from the best place in Process Mining.

By Matthew W

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Jul 12, 2016

Excellent Material and presentation standard. Very clear and educational

By Davide M

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Aug 1, 2021

A great starting point for building the basis on this fascinating topic

By Челушкин А А

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Aug 31, 2019

Отличный курс, очень понятно и грамотно рассказывается о process mining

By Yadati R

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Oct 6, 2022

I like the content and the questions asked in the quiz in this course.

By Joshua K M

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Nov 8, 2022

This course is very essential for an effective process transformation

By Pascal F

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Mar 9, 2018

Great introduction to Process mining with practical applications incl

By Md R A 2

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Apr 22, 2022

This course is very help full for my academic as well as my career.

By January J

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Oct 1, 2021

Clear and easily understandable, interactive and straightforward.

By Patrick J

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Jul 15, 2020

Super exhaustive and methodologically excellent course! Thanks...

By Bartosz C

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May 2, 2023

Extremely important, hard and satisfying course on a hot topic.

By Salvador A

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Sep 3, 2025

Excelente curso, muy completo para tu crecimiento profesional.

By AVIJIT J

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Oct 27, 2023

Very good learning, very effective, nothing better than this.

By Anish P V

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Apr 6, 2020

Very enlightening course. Triggers to learn more about this.

By Brigitte V

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Mar 20, 2019

Very clear cource and with also learning by using real cases

By Luyao L

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Aug 4, 2020

Very helpful and comprehensive contents for process mining

By Marlene S

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Oct 25, 2019

Excellent material and instructor! Thank you for sharing!

By Diego M

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Nov 12, 2016

Very interesting!!! A good approach to Process Mining!!!

By Taner A

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Feb 2, 2022

Excellent content and presentation. Thanks very much..

By Giovanni Q

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Sep 21, 2021

Absolutely recommended! A MUST about process mining!!

By Maroua N

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Dec 23, 2021

one of the richest and difficult courses on coursera

By Dhanyesh R

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Mar 25, 2024

Complete Eye opener on process mining applications.