Akamai Technologies, Inc.
Akamai Customer Consulting and Support Professional Certificate
Akamai Technologies, Inc.

Akamai Customer Consulting and Support Professional Certificate

Start Your Career in Customer Consulting & Support. Learn how to engage with customers and bridge the gap between technical and business requirements.

Taught in English

Some content may not be translated

Shadow Farrell

Instructor: Shadow Farrell

Sponsored by Southeastern University

1,756 already enrolled

Professional Certificate - 6 course series

Earn a career credential that demonstrates your expertise

4.7

(25 reviews)

Beginner level

Recommended experience

6 months at 8 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Basic understanding of Linux and OS management using shell commands. Practical experience working with key networking technology.

  • Learn network theory & implement networking tech like TCP/IP, DNS, DHCP, application layer protocols like HTTP(S), VLANs, routing & wireless tech.

  • Create and format web pages using HTML5 and CSS3. Master basic SQL commands for database management and data analysis.

  • Understand security management and create scripts to interact with users and process security events.

Details to know

Shareable certificate

Add to your LinkedIn profile

Professional Certificate - 6 course series

Earn a career credential that demonstrates your expertise

4.7

(25 reviews)

Beginner level

Recommended experience

6 months at 8 hours a week
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Prepare for a career in Information Technology

  • Receive professional-level training from Akamai Technologies, Inc.
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Akamai Technologies, Inc.
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Get exclusive access to career resources upon completion

  • Resume review

    Improve your resume and LinkedIn with personalized feedback

  • Interview prep

    Practice your skills with interactive tools and mock interviews

  • Career support

    Plan your career move with Coursera's job search guide

¹Career improvement (i.e. promotion, raise) based on Coursera learner outcome survey responses, United States, 2021.

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Earn a career certificate

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Professional Certificate - 6 course series

Operating Systems Fundamentals

Course 130 hours4.8 (45 ratings)

What you'll learn

  • Learners will master basic management of Linux from the command line including file management, operating system management and security.

Networking Fundamentals

Course 226 hours4.9 (26 ratings)

What you'll learn

  • Learners will master network theory, internet infrasture, basic network security, management and troubleshooting.

What you'll learn

  • Learners will master basic HTML coding (HTML5) and basic and advanced skills in Cascading Style Sheets (CSS3).

Managing Relational Databases

Course 417 hours4.7 (12 ratings)

What you'll learn

  • Students will learn to create and manage relational databases, and to use SQL for data analysis and reporting.

What you'll learn

  • Students learn basic Python scripting creating and using statements and functions, and interacting with databases, files and web content.

Introduction to IT Security

Course 622 hours

What you'll learn

  • Students will learn about security and risk management, IAM, cryptography, vulnerability management, and incident response.

Instructor

Shadow Farrell
Akamai Technologies, Inc.
6 Courses13,796 learners

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