Coursera Project Network
Simulation of Call Centre Operations Using R Simmer
Coursera Project Network

Simulation of Call Centre Operations Using R Simmer

Moses Gummadi

Instructor: Moses Gummadi

Included with Coursera Plus

Learn, practice, and apply job-ready skills with expert guidance
Beginner level

Recommended experience

2 hours
Learn at your own pace
Hands-on learning
Learn, practice, and apply job-ready skills with expert guidance
Beginner level

Recommended experience

2 hours
Learn at your own pace
Hands-on learning

What you'll learn

  • Understand Simulation of Call Centre Operations

  • Model Discrete Event Simulations Using R Simmer

  • Capture Simulation Data, Plot Charts & Interpret Results

Details to know

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Taught in English
No downloads or installation required

Only available on desktop

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Learn, practice, and apply job-ready skills in less than 2 hours

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  • Gain hands-on experience solving real-world job tasks
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About this Guided Project

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Introduction To Call Centre Simulation Process

  2. Create Statistical Variables Required For Simulation

  3. Define Trajectories for Call Centre Departments

  4. Define Teams, Resources & Arrivals of Calls

  5. Run Call Centre Simulation & Store Results

  6. Plot Charts & Interpret Simulation Results

Recommended experience

Familiary with RStudio is beneficial, not required.

6 project images

Instructor

Moses Gummadi
Coursera Project Network
10 Courses6,881 learners

Offered by

How you'll learn

  • Skill-based, hands-on learning

    Practice new skills by completing job-related tasks.

  • Expert guidance

    Follow along with pre-recorded videos from experts using a unique side-by-side interface.

  • No downloads or installation required

    Access the tools and resources you need in a pre-configured cloud workspace.

  • Available only on desktop

    This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.

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