
Skills you'll gain: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, ChatGPT, Customer Support, Customer Service, Customer Analysis, Customer Insights, Automation, Customer Engagement, Artificial Intelligence, Ethical Standards And Conduct, Natural Language Processing, Data Security
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Email Automation, Analytics, LLM Application, Grammar, Customer Support, Debugging
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Live Streaming, Driving engagement, Customer Engagement, Content Performance Analysis, Content Development and Management, Content Strategy, Community Development, Technical Support
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Generative AI, Responsible AI, Exploratory Data Analysis, OpenAI, Data-Driven Decision-Making, Artificial Intelligence, Pandas (Python Package), Automation, Data Processing, Data Visualization Software, Descriptive Statistics
Intermediate · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: LLM Application, Generative AI, Prompt Engineering, Prompt Patterns, Cloud Applications, Google Cloud Platform, Large Language Modeling, Solution Architecture
Intermediate · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Generative AI, LLM Application, Generative Model Architectures, Cloud Applications, Large Language Modeling, Google Cloud Platform, Prompt Engineering, Application Design, Prototyping, Solution Architecture
Intermediate · Course · 1 - 3 Months

University of Washington
Skills you'll gain: Web Content Accessibility Guidelines, Browser Compatibility, User Story, HTML and CSS, GitHub, Microsoft Copilot, Web Development, Web Design and Development, Web Design, Application Deployment, Responsive Web Design, Git (Version Control System), Front-End Web Development, Development Testing, Debugging, User Requirements Documents, Semantic Web
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: LLM Application, Generative AI, Large Language Modeling, Prompt Engineering, Application Design, Google Cloud Platform, Natural Language Processing
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Debugging, Development Environment, Open Source Technology, Integrated Development Environments, Computer Programming Tools, Software Development, Software Development Tools, Artificial Intelligence, Generative AI
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Customer Success Management, Sales Support, Salesforce, Data Visualization, Sales Management, Customer Relationship Management (CRM) Software, Customer Support, Sales Pipelines, Management Reporting, Dashboard, Customer Service, Data-Driven Decision-Making, Business Reporting, Customer Relationship Building
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Microsoft Teams, Azure Active Directory, Collaborative Software, Identity and Access Management, Windows PowerShell, Remote Access Systems, System Configuration, Telecommuting, Configuration Management, Live Streaming
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, Generative AI, Google Gemini, LLM Application, Prompt Patterns, Large Language Modeling, Google Cloud Platform
Intermediate · Course · 1 - 3 Months