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Learner Reviews & Feedback for High Stakes Leadership: Leading in Times of Crisis by University of Michigan

397 ratings

About the Course

This course has been designed to help leaders, like you, learn how to effectively navigate the challenges of significant organizational disruptions. As a participant in this course, you’ll discover why an understanding of various stakeholder perspectives can inform and dramatically improve a leader’s response to events that threaten an organization’s very survival. This course is also about understanding and developing individual and organizational resilience—the ability to anticipate potential threats; to cope effectively with adverse events when they occur; and to adapt to changing conditions, ensuring a viable path forward for yourself, your team, and your organization. These topics are particularly relevant in the wake of the global COVID-19 pandemic. Many course examples will reference lessons leaders around the world have learned during this far-reaching healthcare crisis. During the eight course modules, which are distributed over four weeks, participants will explore topics such as: Why the VUCA world is making crises more common; Characteristics of resilient organizations and ways to increase resilience; Stakeholder value propositions and how these are threatened during a crisis; Organizing frameworks for estimating the types of crises an organization might encounter; the Unique and challenging nature of the crisis environment; the Fundamentals of crisis leadership; and Building a plan to prepare yourself, your team, and your organization for your next major crisis—which, in today’s world, is not so much an “if”, as a “when”. Professor Mike Barger, your faculty member for this course, has served as a TOPGUN instructor in the United States Navy and as a founder and executive at JetBlue Airways. His professional experience has helped him learn a great deal about crisis leadership and to gain a true sense of what it means to be resilient. Throughout the course, Professor Barger will draw upon many practical examples that will make the content of this course easy to appreciate, understand, and translate into practical lessons that you will be able to apply immediately at your organization. Crisis leadership is a topic that’s exciting, daunting, and almost impossible to master. With some time and effort over the four weeks of the course, however, you can develop an exceptional set of crisis-leadership tools that will serve you well throughout your professional career....

Top reviews


Oct 15, 2020

This course exceeded all of my expectations and was extremely valuable, even after a decade and a half of crisis communications work. I would recommend it to anyone interested in the topic.


Jun 9, 2021

Great course to prepare the company before Time of Crisis arrives. The contents of the course and experiences shared applied in real life situations are very enlightening and educative.

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1 - 25 of 113 Reviews for High Stakes Leadership: Leading in Times of Crisis

By Anne K

Dec 19, 2020

I have really gained a lot of knowledge and practical experience from this course. It will definitely empower me to prepare my organization and lead in times of crisis

By T. I M J U M

Oct 6, 2020

Excellent course and the materials. I have learned a lot of new things from this course and it will help me a lot to transform the same in my organization.


Aug 24, 2020

This was an excellent course. I loved the videos and all the course material. The concepts and examples provided by Professor Barger were very easy to comprehend. The course includes practical advice that we can take back to our organizations right away and stir the water for some improvements

By David G

Aug 5, 2020

Great Course

By susan p

Sep 10, 2020

The course was reasonably interesting, albeit a bit repetitive. It was not challenging especially if you have some experience of crisis leadership. The lecturer was Ok but I felt that the instructional design could have been improved. It felt very targeted to the US market as it used learning techniques I have regularly seen in the S, rather than in Europe. The graded tests are, in my view pointless as they do not allow for individual experiences to be reflected in the answers.

By Dewal S

Sep 10, 2020

Brilliant course....I really enjoyed this course!!! Course material was brilliant..... Excellent videos, Informative readings, Great quizes. Prof Mike Barger explains each concept so well that even if one is new to the topic or one has little Intention of learning, he/she will have no option but to imbibe the concepts fully. I really appreciate the genuine effort in formulating this course for online learners. Thanks a ton Prof Mike Barger, University of Michigan, Coursera, & Class Central.

By Samantha G

Oct 16, 2020

This course exceeded all of my expectations and was extremely valuable, even after a decade and a half of crisis communications work. I would recommend it to anyone interested in the topic.

By Ibrahim Y T A A

Jan 4, 2021

The course was so informative and helpful especially in dealing the crisis of Pandemic that our business and stakeholders are facing.

Thanks a lot Prof.

By Swadesh K N

Aug 22, 2020

The best course I ever opted for....thank you Mike sir for your efforts...I really feel connected with the course...

By Lori G

Aug 12, 2020

Great course and totally updated to address high stakes leadership and crisis management during Covid 19.

By Rachel T

Sep 7, 2020

Great class, great instructor and excellent content. You cannot afford not to take this class!

By Redvers F C

Sep 1, 2020

An absolutely brilliant course that was extremely informative and very enjoyable to study

By Lu M

Sep 15, 2020

A good course on crisis leadership and crisis management.

By Amusan E

Sep 5, 2020

Best course and we'll explained explanation 😃

By Nelson M

Oct 9, 2020























By Alwin R

Sep 2, 2020

I have great experience

By Ilham S 0

Aug 15, 2020

Very effective course

By Krzysztof R

Sep 14, 2020

Very good course!

By Kakupa K

Sep 5, 2020


By Mona A A

Jun 20, 2020


By Maheesha R

May 30, 2021

Honestly this course is more memorizing theory and doesn't encourage independent thought. The application of these theoretical approaches simply can't be applied to certain real life scenarios. Tailoring solutions is the way forward.

By Aedrian A

Feb 1, 2022

In our world which is ever-increasingly volatile, uncertain, complex and ambiguous (VUCA), organizations of all forms should anticipate that crises will eventually occur and that we can be placed in positions wherein we may not have sufficient information, and perhaps resources, to make and implement decisions that can make-or-break these establishments. This offering comprehensively provides (1) a leadership toolkit to help prepare for, cope with, and mitigate crisis scenarios and environments and (2) the reasons to invest time and resources for such endeavors. I still do not see myself as a leader in most cases, let alone one that can step up during high-stakes episodes for organizations I am affiliated with. Nevertheless, I now have a clearer view of what to expect from those who will lead and, perhaps, how to contribute to such leadership efforts. Drawing from the experience and expertise of the course instructor, great emphasis is given to best practices for stakeholder understanding & engagement (and a practical definition for “stakeholder”), promoting and developing organizational resilience, the “anatomy” and diversity of crisis environments and the responses they elicit, and the “blueprint” of effective crisis leaders. Overall, this is an excellent and enlightening course that will boost, in one way or another, one’s soft skills.

By Egor S

Oct 18, 2020

Brilliant teaching, excellent examples, wonderful practical training! Great course, thank you, professor, for this opportunity. Up-to-date topic and relevant practical examples, I've learned from this on-line course much more, then at other similar courses in auditoriums in Russia, Germany and Sweden. And of course, thank you Coursera for opportunity to study for free! Now , in this difficult Corona-crisis times, it's essentially important. I promise to use knowledge I've got at this our course, to help myself and others. Thank you for this course! Egor Sonin - Moscow, Russia, Berlin, Germany, Stockholm, Sweden.

By Malgorzata M

Feb 21, 2022

Excellent course! It brings an exceptional guidance for dealing with crisis situations. Highly recommended both for experienced crisis management professionals (I have seen this well-known topic from a new fresh perspective) and beginners. The course is full of interesting examples from a real business life and practical advice that you may use in your crisis management role. Professor Mike Barger is a great teacher. I also value a nice useful workbook offered to learners.

By Defense a G

Dec 19, 2020

Thank you so much! i feel like i've learned alot from this course. A big thanks to Coursera and to the uiniversity of Michigan and also Jet blue and of course Mr.Mike Barger i love you! and you are an example of good communication and leadership. The videos you presented were super professional and i've learned more than just of what you said and taught us but also how you communicated and talked with us fellow students. Thank you!