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Learner Reviews & Feedback for Negotiation, Mediation, and Conflict Resolution - Capstone Project by ESSEC Business School

96 ratings
27 reviews

About the Course

This course has been designed to help you apply knowledge, skills, and know-how you have developed in negotiation and in mediation, both as a result of your own practice and the follow up of the previous Courses of the ESSEC “Negotiation, Mediation, and Conflict Resolution” specialization. Before you enroll this course, we strongly recommend that you acquire the necessary pre-requisites. A number of tools, concepts, and methods are outlined in 3 MOOCS: Negotiation Fundamentals, Cross-cultural Negotiations, and Mediation & Conflict Resolution. To be more specific, the following subjects must be mastered: - Get prepared for any negotiation; - Avoid traps; - Know how to prompt value-creating partnerships; - Structure an effective negotiation sequence; - Bargain in an efficient and respectful manner; - Overcome deadlocks; - Manager cultural differences in a negotiation; - Define what a mediation is and choose when to use it; - List different types of mediation; - Identify typical challenges and difficulties that most mediators face; - Choose the adequate strategies within a repertoire of options; - Identify the do’s and don’ts in mediation. The purpose of this course is to help you to put everything together, sharpen your skills and enhance your command of negotiation techniques and behaviors. We’ve designed this MOOC in a highly interactive way. You will be engaged in a negotiation with peers. You will demonstrate your improved capacity to analyze, and therefore conduct, negotiations and mediation. This capstone project will comprise three exercises. Here is an overview. In the first exercise, you will analyse a real-life negotiation of your own choice. As an expert of negotiation dynamics, you will provide your reader with a detailed analysis of this real negotiation. Indeed as a professional, your task might not always be to conduct a negotiation - but to analyse what is going on in a given negotiation, or to help others (your boss, for instance) get ready for a high-stake negotiation. Guidelines will be provided in a separate document, to help you structure your assignment. For the second exercise, you will negotiate directly with a peer. We’ve prepared a business case inspired from a true story. The third exercise is linked to the previous one. Imagine that this negotiation is not successful, and that the relationship between the two negotiators becomes too tense. You will be asked to step into the shoes of a mediator - and to structure a mediation process. Each of these three exercises will be peer-evaluated. As a result, it is really worth your engagement! Go ahead, engage fully into the exercises - you will have fun, and you will make further progress for real-life negotiation, mediation, and conflict management....

Top reviews

Apr 22, 2020

This was an engaging experience that enabled me to draw on all the concepts I learnt in the previous courses.

Nov 22, 2020

A bit of more work than expected or estimated, but it's definitely worth it!

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1 - 25 of 26 Reviews for Negotiation, Mediation, and Conflict Resolution - Capstone Project

By Bernard D V

Jul 3, 2020

A great capstone project. A lot of works and assessment that will challenge the knowledge that you acquired during the previous courses. Be reassured, the teacher are always excellent and helpful. A great way to finish this specialisation.

By Andreas

May 3, 2020

Very good course! Insightful and well conducted. I would recommend to provide some additional materials (papers, web links etc.) for those learners who want to get deeper into the topics. However, wonderful experience! Thank you so much!

By Alibek M

Dec 30, 2020

It is important to complete all 4 in order to practice and strengthen the knowledge from previous 3 MOOCs. You just percieve it differently.

By Huizhen X

Jun 21, 2020

Very good review courses. Learned also how to implement the knowledge learned in 3 previous courses into reality through case studies.

By Rohit S

Apr 23, 2020

This was an engaging experience that enabled me to draw on all the concepts I learnt in the previous courses.

By Domenico M

Dec 22, 2020

Probably the best MOOC of this specialization, where you can really put the theory to practice!

By Mr. B

Nov 23, 2020

A bit of more work than expected or estimated, but it's definitely worth it!

By usman z

Jun 8, 2020

Excellent . Good practical skills to be learn and practice in this course

By Mohamad E M

May 31, 2020

real timely practice and application of the ideas learnt

By Guy G

Sep 26, 2017

Negotiation skills are always useful. Love the course.

By Antonio S S S

Aug 6, 2019

Great information, the tutorials are super clear

By Vladimir D G

Sep 13, 2020

well documenteted, dinamic. thanks

By Parameswaran C

Aug 15, 2020

Superior delivery and great value.


Sep 3, 2020

I really enjoided it!!!!


Nov 22, 2017

good practice experience

By adarsh k

Oct 27, 2020

An insightful journey

By Winston A W

Aug 15, 2020

Excellent, thank you.


Jun 3, 2020

Great Course overall

By Theogene S

May 1, 2020

Very nice and useful

By Jessica E R A

Oct 11, 2020

Excelent course

By Pedro B A

Aug 21, 2018

A Good course!


Jul 28, 2020

Great Course

By Madioula d

Jun 26, 2020


By Mona A A

Jul 11, 2020


By Rose C

Oct 29, 2020

I have done some courses in Mediation conflict resolution. will like to go to a higher standard.