About this Course

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Shareable Certificate
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Flexible deadlines
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Intermediate Level
Approx. 15 hours to complete
English
Subtitles: English, German
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Intermediate Level
Approx. 15 hours to complete
English
Subtitles: English, German

Offered by

ESSEC Business School logo

ESSEC Business School

Syllabus - What you will learn from this course

Week
1

Week 1

2 hours to complete

Capstone project overview

2 hours to complete
2 videos (Total 8 min), 2 readings, 1 quiz
2 videos
You are the expert now!4m
2 readings
How will you be evaluated?2m
Before you begin !15m
Week
2

Week 2

5 hours to complete

Eye of the expert: analysing a negotiation

5 hours to complete
7 videos (Total 38 min), 1 reading, 2 quizzes
7 videos
Reminder : Preparation before Action5m
Reminder : People dimension - 3 elements to be prepared5m
Reminder :Problem dimension - Motivation5m
Reminder :Problem dimension - Solution at the table and justification5m
Reminder : Problem dimension - Solution away from the table5m
Reminder : Process dimension - 3 elements to be prepared6m
1 reading
Thorough analysis of the chosen negotiation2m
Week
3

Week 3

1 hour to complete

Let's practice a negotiation

1 hour to complete
1 video (Total 3 min), 2 readings, 1 quiz
2 readings
Before you start !6m
Self-analysis template4m
4 hours to complete

Let's practice a negotiation: Lesson Choices

4 hours to complete
2 readings
2 readings
WINNING THE CONTRACT: Instructions for Part A (You are FabEvents Senior Manager)10m
WINNING THE CONTRACT: Instructions for Part B (You are MacroTough Project Director)10m
Week
4

Week 4

3 hours to complete

What if it had been a mediation?

3 hours to complete
8 videos (Total 39 min), 2 readings, 1 quiz
8 videos
Reminder: The advantages of mediation5m
Reminder: The Mediation Cycle (Part 1)8m
Reminder: The Mediation Cycle (Part 2)5m
Reminder: Joint or Separate Meeting?5m
Reminder: The challenge of confidentiality5m
Reminder: Traps for the Mediator5m
Conclusion1m
2 readings
How will you be evaluated?4m
To refresh your memory2m

Reviews

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About the Negotiation, Mediation and Conflict Resolution Specialization

This specialization is intended for managers - from business, public administration, international organizations or NGOs - who want to go beyond intuition and acquire proven tools to help them achieve greater success in negotiation. You will learn the negotiation fundamental skills and tools thanks to the first Course. With the second course you we will enable you to develop better cross-cultural anticipation and flexibility when you face a negotiation - both key skills in an international environment. With the third course you will be able to choose and lead a mediation process. You’ll gain a deeper understanding of workplace and international conflict resolution. At the end of this specialization a capstone project will be the opportunity to apply your new knowledge and skills with practical cases....
Negotiation, Mediation and Conflict Resolution

Frequently Asked Questions

  • Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:

    • The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
    • The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

  • If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.

  • Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.

  • This Course doesn't carry university credit, but some universities may choose to accept Course Certificates for credit. Check with your institution to learn more. Online Degrees and Mastertrack™ Certificates on Coursera provide the opportunity to earn university credit.

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