About this Course

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Intermediate Level
Approx. 13 hours to complete
English
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Intermediate Level
Approx. 13 hours to complete
English

Offered by

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ESSEC Business School

Syllabus - What you will learn from this course

Week
1

Week 1

3 hours to complete

Mediation Essentials

3 hours to complete
7 videos (Total 39 min), 2 readings, 3 quizzes
7 videos
Mediation : introduction and definition4m
Mediation : where, why ?4m
Mediation : How ? Roles and styles5m
The advantages of mediation5m
The mediation cycle (part 1)8m
The mediation cycle (part 2)5m
2 readings
At the end of this lesson..10m
At the end of this lesson...10m
3 practice exercises
Module 1 - Lesson 1 : Practice Quiz30m
Module 1 - Lesson 2 : Practice quiz30m
Module 1 : Final Graded Quiz30m
Week
2

Week 2

3 hours to complete

Mediation in practice

3 hours to complete
6 videos (Total 34 min), 2 readings, 3 quizzes
6 videos
Getting ready: as a mediator5m
Resources for the mediator6m
Joint or Separate Meeting?5m
The challenge of confidentiality5m
Traps for the mediator5m
2 readings
At the end of this lesson10m
At the end of this lesson...10m
3 practice exercises
Module 2 - Lesson 1 : Practice quiz30m
Module 2 - Lesson 2 : Practice quiz30m
Module 2 : Final Graded Quiz30m
Week
3

Week 3

3 hours to complete

Mediation in the Workplace part 1

3 hours to complete
4 videos (Total 25 min), 3 readings, 2 quizzes
4 videos
Mediation within an organization's "Dispute resolution system"6m
Mediation of individual grievances, in work : the case of supervisor harassment (part 1)6m
Mediation of individual grievances, in work : the case of supervisor harassment (part 2)6m
3 readings
At the end of this lesson...10m
At the end of this lesson...10m
Case study - workplace dispute10m
1 practice exercise
Module 3 - Lesson 1 : Practice quiz30m
Week
4

Week 4

3 hours to complete

Mediation in the Workplace - part 2

3 hours to complete
2 videos (Total 13 min), 3 readings, 3 quizzes
2 videos
Mediation of collective conflicts in work (part 2)6m
3 readings
Before you begin10m
At the end of this lesson...10m
Before you begin10m
2 practice exercises
Module 4 : Practice quiz30m
Module 4 : Final Graded Quiz30m

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About the Negotiation, Mediation and Conflict Resolution Specialization

Negotiation, Mediation and Conflict Resolution

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