In the world of project management, we are obsessed with tools, timelines, and budgets. We have Gantt charts for every phase, dashboards for every metric, and software for every task. Yet, with all this structure, why do so many projects still descend into chaos? Why do teams end up misaligned, stakeholders become frustrated, and critical risks get missed until it is too late?
Communication Protocols for Project Success
Communication Protocols for Project Success
This course is part of Advanced Project Operations & Automation Specialization
Instructor: LearningMate
Access provided by ExxonMobil
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
2 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Design and implement communication protocols to improve team alignment, manage stakeholder expectations, and drive predictable project success.
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
Recently updated!
December 2025
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is part of the Advanced Project Operations & Automation Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 3 modules in this course
This module establishes the "why" and "what" behind communication protocols. Learners will discover how undocumented and inconsistent communication practices lead to project failure, using the Healthcare.gov case study as a prime example. They will then learn the foundational components of a strong communication policy, including standardized channel-naming conventions and response-time agreements, and take the first steps in building their own.
What's included
1 video1 reading2 assignments
This module focuses on the principle that "what gets measured gets managed." Learners will understand the importance of tracking communication metrics to validate the effectiveness of their protocols. They will learn how to identify key performance indicators (KPIs), such as average response time, and practice calculating these metrics to quantify improvements in team efficiency.
What's included
2 videos1 reading2 assignments
In this final module, learners will synthesize their knowledge to create a comprehensive Communication Protocol Playbook. They will learn how to document and report on their implemented protocols and the resulting performance improvements. Using the UK's NHS IT failure as a cautionary tale, the module emphasizes the importance of clear reporting and stakeholder communication to ensure new standards are adopted and maintained.
What's included
2 videos1 reading2 assignments
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor
Offered by
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Explore more from Business
University of Maryland, College Park
Microsoft
University of Maryland, College Park
¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.