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Learner Reviews & Feedback for Retail Customer Service by CVS Health

4.8
stars
30 ratings

About the Course

The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will also observe the skills within a retail community location, evaluating the types of tasks observed and shared with a group of peers. You will complete sample transactions for peer evaluation, ensuring all steps are executed and excellent customer service is provided during any transaction. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service To be successful in this course, it is recommended that you complete the first two courses in this program....

Top reviews

SE

Aug 4, 2023

Great course I love and respect people and customers, I love working hard.

DL

Jan 29, 2024

Nice course covering many aspects about Retail Customer Service.

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1 - 9 of 9 Reviews for Retail Customer Service

By Susheel E

•

Aug 5, 2023

Great course I love and respect people and customers, I love working hard.

By D'Angelo L

•

Jan 30, 2024

Nice course covering many aspects about Retail Customer Service.

By Sana A

•

Mar 18, 2025

"Thank you for the valuable information."

By Ryan T A

•

Dec 13, 2023

Good concise course

By alexander l u

•

Sep 20, 2025

Gracias excelente

By Phuthego F

•

Sep 28, 2024

the best

By DEBANJAN P

•

Mar 25, 2025

good

By Ryan K D

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Jul 30, 2024

Goes over good information for working in retail, but probably going to get trained if hired and not applicable to all customer service like first 2.

By JORGELINA V B

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Jul 10, 2025

Esto esta perfecto