One of great courses and so many assignments, i learned much of it and so happy to receive my certification

Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.

All learning point & assignments are very helpful to our day to dat activity & increase our knowledge

This course is very detailed, easy to understand and has definitely made me a better Customer Service Rep

I really enjoyed this course. I will recommend. You will learn a whole other level of customer service !

I really acquired a lot of knowledge and learnt new skills in other to become a customer service agent.

very happy i took this course, it has really broaden my scope and awareness regarding customer service.

very useful cause I'm doing the job I really enjoyed the course thanks a lot for this opportunity given

Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.

It is a very complete course I learned a lot about how to deal with costumers, and being a good agent.

What a great opportunity! I'm happy I took this course, it's such a incredible learning experience.

It is a very good course , you can learn a lot about costumer services and have and deep knowledge.

Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.

It was a great experience attending the course. I learned a lot and i am happy i did it.

Thank you

This was a very detailed and awesome learning experience of Customer Service Fundamentals for me.

Very useful learning that can be applied in day to day work. The teaching methodology is awesome.

great course and great/clear videos, explanations and excercise to develop these essential skills

An excellent experience and in-depth learning about customer relationship and engagement process.

VERY in depth almost like a complete college course, I was very impressed with the information!!

This course is very educating and insightful. I enjoyed every lesson that was taught. Keep it up

I really enjoyed this learning process and I look fort taking other courses as soon as possible.

Really very nice course . Which give details description of Customer Service and it's aspects.

curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.

It is very helpful and i would recommend that everyone gets an opportunity to do this course.

This course is amazing, it helps you learned a lot about customer service field. Thank you.