The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.
Amazon Connect Console Fundamentals
Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace
What you'll learn
Recognize the typical user persona for the Amazon Connect console.
Explain the benefits of the Amazon Connect console.
Explore access control options for Amazon Connect console.
Explore how different personas use the Amazon Connect console.
Skills you'll gain
Details to know
Assessments
1 assignment
Taught in English
See how employees at top companies are mastering in-demand skills
There is 1 module in this course
The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.
What's included
1 reading1 assignment
Instructor
Offered by
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