We will begin this guided project by understanding what Hubspot is. We will explore the contacts, conversation, marketing, sales & service sections of Hubspot. Then we will integrate Hubspot with Gmail and Calendar. In the final tasks, we will create a support ticket and explore the ticket flow from ticket creation to its closing



HubSpot: Working with a ticketing system

Instructor: Abhishek Jha
Access provided by Orascom Construction
4,733 already enrolled
(34 reviews)
Recommended experience
What you'll learn
- Explore the contacts, conversation, marketing, sales & service sections of Hubspot 
- Integrate Email & Calendar with Hubspot 
- Create a support ticket and explore the ticket flow from ticket creation to its closing 
Skills you'll practice
Details to know

Add to your LinkedIn profile
Only available on desktop
See how employees at top companies are mastering in-demand skills

Learn, practice, and apply job-ready skills in less than 2 hours
- Receive training from industry experts
- Gain hands-on experience solving real-world job tasks
- Build confidence using the latest tools and technologies

About this Guided Project
Learn step-by-step
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
- Creating a Hubspot account (11 min) 
- Dashboard Overview- Contacts & conversation (8 min) 
- Dashboard overview: Marketing & Sales (8 min) 
- Email Integration (4 min) 
- Ticketing System (6 min) 
Recommended experience
No prior experience in Hubspot or CRM required
5 project images
Instructor

Offered by
How you'll learn
- Skill-based, hands-on learning - Practice new skills by completing job-related tasks. 
- Expert guidance - Follow along with pre-recorded videos from experts using a unique side-by-side interface. 
- No downloads or installation required - Access the tools and resources you need in a pre-configured cloud workspace. 
- Available only on desktop - This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices. 
Why people choose Coursera for their career




Learner reviews
34 reviews
- 5 stars70.58% 
- 4 stars14.70% 
- 3 stars5.88% 
- 2 stars0% 
- 1 star8.82% 
Showing 3 of 34
Reviewed on Jan 15, 2024
I found this guided project absolutely satisfying.. Didn't know Hubspot was this easy.
Reviewed on May 29, 2024
This course is so helpful in learning to understand how Hubspot works.
You might also like
 - Coursera Project Network 
 - Coursera Project Network 
 - HubSpot Academy 
 - HubSpot Academy 

