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Learner Reviews & Feedback for Lead Management in Salesforce by Salesforce

4.7
stars
374 ratings

About the Course

The second course in the Salesforce Sales Operations Professional Certificate, Lead Management in Salesforce, is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, and how to use tools in Salesforce to manage leads in a real world business setting. This second course will give you a foundational understanding of how to help sales and marketing teams optimize the lead management process. Specifically, this course shows how a sales operations specialist would support a marketing associate and sales development representative to make the lead management more effective and efficient. You will learn the basics of data management, how to upload lead data into Salesforce, and then how to effectively train team members to manage leads using the different tools available in the Salesforce Sales Cloud. These are crucial skills for anyone interested in entry level sales jobs. For this course, it is recommended (but not required) that you have some background knowledge of sales and CRM, as well as an understanding of the basics of Salesforce platform navigation. If you're a total beginner with these concepts, you can still be successful in this course — however, it might require some additional work on your part. By enrolling in this course, you are taking the next step to kickstarting your career in Salesforce. Congratulations on continuing this exciting journey!...

Top reviews

SJ

Apr 1, 2023

the course is well taught with relatable examples. The course materials are also great. I highly recommend this course for anyone who is interested in taking it.

NQ

Jul 14, 2021

Great breakdown of roles, and hands on learning tools via guided projects. Course 2 was well thought out had additional information if you want to pursue Salesforce as a career

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26 - 50 of 79 Reviews for Lead Management in Salesforce

By Anshul H

•

Aug 25, 2021

a must do course for anyone who wants to start a career as sales operations specialist

By Noel T

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Sep 25, 2021

A great intro into learning how Salesforce works for a marketing, and sales associate.

By Anna K

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Nov 7, 2023

very good course, a lot opportunities for getting a hands on experience in Salesforce

By Dharmesh T R

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Dec 2, 2021

The course is very detailed, concise explanation and have the quality material.

By Mahmoud B

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Jul 5, 2022

Need more practical illistartion on Activity and calendar sharing

By Stephane M

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Sep 3, 2022

Very interesting couse about leads at Marketing and Sales stage.

By Neil B

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Jan 11, 2024

Very great course, I highly recommend this one particularly.

By Adel M S

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Sep 2, 2023

great course,

thanks Anthony

thanks Pathstream

thanks Coursera

By Roshan K

•

Sep 27, 2023

Help me a lot to understand my role as sales operations

By Rehan A Q

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Jul 23, 2022

Best course. hand on practice makes me more confident.

By Elizabeth J

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Oct 18, 2023

Very thorough - the guided videos are very helpful.

By Luca A

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Oct 23, 2022

i still have a verification issue in the week 4

By Salma J

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Jun 15, 2022

Really enjoyed the Rhyme projects with Angela.

By Umesh S

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May 13, 2022

Very nice articulation and meaningful course

By Vidhya S I

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Aug 7, 2023

great opportunities to learn salesforce

By Jatin M

•

Mar 11, 2025

Thanks For Such a Valuable Content..

By COURAGE K D

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Oct 3, 2021

Good foundation for lead management.

By Philip L

•

Jan 1, 2022

Very well structured course.

By Joseph L

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Nov 20, 2023

THIS IS NOT AN EASY COURSE

By Kunal M

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Sep 12, 2023

great learning experience

By Sourav K G

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Jul 9, 2022

Great learning experience

By Mario V S

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Jan 13, 2025

This is a great course!

By Clay R

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Nov 6, 2023

This was excellent!

By Shubhi S

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Jun 23, 2023

Highly recommended!

By NKIRUKA N

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Oct 26, 2023

IT IS REALLY BROAD