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Learner Reviews & Feedback for Lead Management in Salesforce by Salesforce

4.7
stars
374 ratings

About the Course

The second course in the Salesforce Sales Operations Professional Certificate, Lead Management in Salesforce, is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, and how to use tools in Salesforce to manage leads in a real world business setting. This second course will give you a foundational understanding of how to help sales and marketing teams optimize the lead management process. Specifically, this course shows how a sales operations specialist would support a marketing associate and sales development representative to make the lead management more effective and efficient. You will learn the basics of data management, how to upload lead data into Salesforce, and then how to effectively train team members to manage leads using the different tools available in the Salesforce Sales Cloud. These are crucial skills for anyone interested in entry level sales jobs. For this course, it is recommended (but not required) that you have some background knowledge of sales and CRM, as well as an understanding of the basics of Salesforce platform navigation. If you're a total beginner with these concepts, you can still be successful in this course — however, it might require some additional work on your part. By enrolling in this course, you are taking the next step to kickstarting your career in Salesforce. Congratulations on continuing this exciting journey!...

Top reviews

SJ

Apr 1, 2023

the course is well taught with relatable examples. The course materials are also great. I highly recommend this course for anyone who is interested in taking it.

NQ

Jul 14, 2021

Great breakdown of roles, and hands on learning tools via guided projects. Course 2 was well thought out had additional information if you want to pursue Salesforce as a career

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51 - 75 of 79 Reviews for Lead Management in Salesforce

By Yolanda C

•

Mar 12, 2025

Very informative

By Oni O F

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Jul 3, 2023

amazing course

By S I A A M

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Jan 9, 2023

Nice Course

By John E E

•

Aug 10, 2025

nice one

By Arian A

•

Feb 14, 2025

awesome

By Ogbonna N

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Dec 3, 2022

awesome

By Md A R

•

Feb 21, 2023

great

By Rafaela B

•

Sep 13, 2021

Great!

By eric m

•

Sep 6, 2025

good

By Zubin B

•

Jun 5, 2021

This was a very good learning experience. I learned about various things like roles and responsibilities of marketing associates and SDrs and how Salesforce can help them. I also learned about how can SDRs handoff prospects to Account Executives in Salesforce. I learned about various lead management tools. I am giving four stars because of Independent project part B. This project is not designed properly. The criterias of the first task of this project are so weird like in filter select manager and when I did it no results were shown which lead to non completion of project.

By María d M S Á

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Jan 26, 2025

Interesante, ha respondido a mis expectativas y me está permitiendo en este nivel preliminar entender el funcionamiento de un CRM, cómo está estructurado y la potencialidad y opciones que ofrece a lo largo de las distintas etapas del proceso de venta para trabajar de forma más organizada, eficiente y eficaz.

By Dalton E

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Dec 23, 2022

I liked this course. It taught a lot of functions in SalesForce that would be valuable for this position. A few hiccups with outdated functions, such as notes, but other than that, great!

By Honesty M

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Nov 22, 2023

This was great. The only issue I could not get last was the videos not loading during some of the activities.

By Darcilla Y

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Mar 31, 2022

I think it would be nice if there were more videos just to reduce the readings.

By Aidan P

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Nov 21, 2022

a good introduction to the basic concepts of Salesforce

By ZOUZOU K F R

•

Oct 4, 2021

MERCI

By Enrique C

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Sep 26, 2025

The content of the course is not bad, but it is quite outdated since the videos are from 2021 and Salesforce has changed a lot. To be able to follow some of the labs you have to manage on your own.

By Débora G

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Sep 8, 2023

The badge bug was so irritating

By Monika G

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Jan 23, 2024

should be more interactive

By Renata

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May 21, 2023

I find this course content is so shallow, and it repeats ad nauseam how Salesforce is effective to use in the workforce and in the Sales Processes, without learning too much meaningful information in the end. I'm sorry, but this course is just a waste of time.

By Dr K J H

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Mar 12, 2025

I can't even finish the course because it wont load and there's no way to contact anyone who is human

By Valérie H

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Nov 19, 2022

I wish we had to deal with practical exercices. It find it boring to watch all the demos...

By Debbiejean L

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Feb 4, 2025

Accessibility is minimal for anyone with learning disabilities.

By jose g

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Oct 12, 2021

100% Informative on Salesforce on techniques for SDI's.

By Sreenath N

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Feb 13, 2025

Even after selecting paid subscription platform for Coursera plus but still unable to submit the assignments . Need a serious update on their platform.