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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,839 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that don’t require a traditional college degree. One of the hottest areas with high demand is IT customer service and support. It’s the perfect entry point to start your career in IT, with a multitude of job openings, from remote help desk to onsite customer care and client support. We can help you get there with the Customer Service Fundamentals course. You’ll build the knowledge and develop the skills needed to become a successful Customer Service Specialist, including: • Communication skills focused on clear, concise conversations and active listening • Empathetic behavior such as patience, curiosity, and willingness to help • Problem-solving to research issues and determine appropriate resolutions • Process adherence to ensure proper flow and meet Service Level Agreements The course includes 6 modules, each designed to reinforce key skills through interactive training and AI-powered dialogues that simulate real customer interactions. You’ll be assessed along the way to track progress and build confidence. Whether you’re starting fresh or switching careers, this course prepares you for success in today’s fast-paced IT support landscape....
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301 - 325 of 540 Reviews for Customer Service Fundamentals

By Rizwan A

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Apr 16, 2023

really helpful in this profession

By Olusola

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Mar 31, 2020

The best online course i ever had

By Chizi A

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Jun 17, 2022

the course was very interesting

By panagiotis m

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May 27, 2019

It was a very informative course

By Nibret A

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Dec 7, 2022

It was a great course

Thank you!

By Chinonye t

•

May 29, 2022

I will recommend this to anyone

By Carlos L

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Aug 23, 2021

enjoyed learning something new.

By Hossana U

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Aug 2, 2023

Great course I've learned alot

By Nurjahan “

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Apr 13, 2023

Good,easy and understandable

By Chantelle C

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Mar 26, 2022

It was a well informed lesson.

By Stephanie G

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Jan 3, 2021

This course was very helpful !

By Aikee P A

•

Aug 31, 2020

Such a big help! I learn a lot

By Arbish K

•

Feb 24, 2020

this is one of the best course

By Promise I U

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Mar 25, 2023

Detailed and knowledge packed

By Shwetha T

•

Mar 7, 2023

eexceexcellent llent learning

By Adedipe R

•

Dec 30, 2022

the instructors are the best.

By ojerinde i

•

Aug 21, 2022

the course is really helpful

By Victorine O

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Apr 7, 2022

awesome course worth learning

By Peace A

•

Aug 15, 2022

so educating and informative

By Mistee R C

•

Jul 22, 2020

Awesome learning experience.

By Mouza A

•

Aug 24, 2023

شكرا على هذا الدورة الرائعه

By Meylin I M L

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Apr 9, 2022

This is an exceent course!!