AI Business School
Practical AI and prompting for customer care professionals
AI Business School

Practical AI and prompting for customer care professionals

This course is part of AI for Customer care Specialization

AI Business School

Instructor: AI Business School

Access provided by University of Colorado

Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business
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Build your subject-matter expertise

This course is part of the AI for Customer care Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 4 modules in this course

In this module you will get familiar with as well as try out and practice various customer care job-specific AI use cases that are truly relevant to your everyday professional life. You will interact with preconfigured, easy-to-use apps across eight core areas gaining hands-on experience with how AI responds to different inputs. By the end of the module, you will have tangible insights into AI capabilities, access to comprehensive resources detailing the use case areas and 50 customer care-specific examples.

What's included

2 videos15 readings2 assignments10 plugins

This hands-on module trains you how to master prompting skills—the new essential way of interacting with AI tools. You’ll practice effective prompting techniques through practical exercises, learning how to craft clear, targeted instructions and avoid common mistakes. By the end, you’ll be able to guide GenAI tools to deliver accurate, personalized, and valuable results for your daily work.

What's included

6 videos5 readings1 assignment4 plugins

In this module, you’ll brainstorm, refine, and share a practical AI use case for your organization. You will start by generating targeted Use Case ideas for your industry, function, and primary objective, then refine your idea with details on benefits, impact, risks, and milestones. Finally, you will transform a high-level idea into a structured AI use case concept tailored to a real-world customer care challenge. The result is a well-defined blueprint for a customer care-specific AI use case!

What's included

1 assignment2 plugins

In this module you will evaluate your abilities and obtain your personal certificate.

What's included

1 assignment

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

AI Business School
AI Business School
18 Courses4,025 learners

Offered by

AI Business School

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