Skills you'll gain: Service Level Agreement, Service Management, Performance Measurement, Customer Service, Supplier Performance Management, Cloud Services, Expectation Management, Cloud Storage, Key Performance Indicators (KPIs), Contract Negotiation, Performance Reporting, Case Studies, Negotiation, Communication

Skills you'll gain: Goal Setting, Strategic Planning, Smart Goals, Planning, Personal Development, Strategic Thinking, Action Oriented, Timelines, Professional Development, Adaptability, Accountability, Self-Awareness, Constructive Feedback, Time Management, Mentorship

Skills you'll gain: Digital Transformation, Business Transformation, Data Strategy, Agile Methodology, Analytics, Business Analytics, Leadership, Business Process Reengineering, Business Modeling, Business Strategy, Strategic Thinking, Competitive Analysis, Market Opportunities, Project Management

Skills you'll gain: Software Quality Assurance, Quality Assurance, Test Automation, Test Tools, Acceptance Testing, Agile Software Development, Test Case, Software Testing, Continuous Integration, User Acceptance Testing (UAT), Agile Methodology, User Story, Automation, Analysis, Collaboration

Skills you'll gain: Digital Transformation, Data-Driven Decision-Making, Business Transformation, Employee Engagement, Analytics, Data Quality, Strategic Decision-Making, Microsoft Power Platform, Advanced Analytics, Big Data, No-Code Development, Business Modeling, Artificial Intelligence, Deep Learning

Skills you'll gain: Digital Transformation, Business Transformation, Customer experience strategy (CX), Data Strategy, Applied Machine Learning, Business Modeling, Analytics, Organizational Change, Machine Learning Software, Technology Strategies, Business Analytics, Customer Insights, Innovation, Organizational Strategy, Machine Learning, Business Strategy, Workforce Development, Strategic Decision-Making, Forecasting, Competitive Analysis

Skills you'll gain: Generative AI, Insurance, AI Product Strategy, Responsible AI, Data Ethics, Underwriting, AI Personalization, Operational Efficiency, Data-Driven Decision-Making, Claims Processing, Personalized Service, Artificial Intelligence, Automation, Risk Management, Analytics, Prompt Engineering, Risk Analysis, Business Analytics, Systems Integration

Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Service Improvement, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies

Skills you'll gain: Videography, Photo/Video Production and Technology, Storyboarding, Video Production, Storytelling, Editing, Creativity, Writing

Skills you'll gain: Marketing, Marketing Communications, Target Market

Skills you'll gain: Account Management, Sales Process, Process Mapping, Customer Relationship Management (CRM) Software, Sales Management, Prospecting and Qualification, Customer Retention, Sales, Sales Strategy, New Business Development, Customer Acquisition Management, Organizational Structure, Upselling, Prioritization

Skills you'll gain: Intercultural Competence, Teamwork, Diversity and Inclusion, Cultural Diversity, Cultural Sensitivity, Virtual Teams, Self-Awareness, Collaboration, Professional Development, Empathy, Adaptability, Conflict Management, Communication Strategies