Coursera Instructor Network
What Are Service-Level Agreements (SLAs)?
Coursera Instructor Network

What Are Service-Level Agreements (SLAs)?

Taught in English


Gain insight into a topic and learn the fundamentals

Dr. Xavier V. Bruce

Instructor: Dr. Xavier V. Bruce

Intermediate level

Recommended experience

1 hour to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Key SLA components: Metrics (how performance is measured), targets (desired level of performance), responsibilities (who is accountable for what).

  • Types of SLAs: Different structures for various service arrangements (e.g., IT, cloud storage, maintenance).

  • Benefits of SLAs: Clear expectations, improved communication, managed risk, and defined service quality.

Details to know

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Recently updated!

June 2024


1 assignment

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There is 1 module in this course

These videos will provide you with the key components of an SLA, the different types of SLAs, the benefits of using SLAs, SLA performance measurements, and SLA document contents.

What's included

8 videos1 assignment


Dr. Xavier V. Bruce
Coursera Instructor Network
2 Courses327 learners

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Recommended if you're interested in Leadership and Management

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