This course explores effective communication strategies for healthcare professionals to enhance teamwork and patient care. Learners will reflect upon giving and receiving feedback, managing emotions, addressing microaggressions, and handling conflict in the workplace. Through real-world scenarios, nurses learn to build trust, foster collaboration, and communicate with empathy across interdisciplinary teams.



Communication in Healthcare
Dieser Kurs ist Teil von Spezialisierung für Nursing Leadership

Dozent: Amber Vanderburg
Bei enthalten
Empfohlene Erfahrung
Was Sie lernen werden
Demonstrate effective communication techniques in healthcare settings.
Describe strategies for giving and receiving constructive feedback.
Manage difficult conversations and workplace conflict with professionalism.
Promote collaboration and empathy within the interdisciplinary healthcare team.
Kompetenzen, die Sie erwerben
- Kategorie: Collaboration
- Kategorie: Interpersonal Communications
- Kategorie: Constructive Feedback
- Kategorie: Teamwork
- Kategorie: Conflict Management
- Kategorie: Advocacy
- Kategorie: Workplace inclusivity
- Kategorie: Patient Communication
- Kategorie: Diversity Awareness
- Kategorie: Emotional Intelligence
- Kategorie: Nursing and Patient Care
- Kategorie: Communication
- Kategorie: Communication Strategies
- Kategorie: Rapport Building
- Kategorie: Empathy
- Kategorie: Active Listening
- Kategorie: Professionalism
Wichtige Details

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Oktober 2025
6 Aufgaben
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- Erwerben Sie ein Berufszertifikat zur Vorlage

In diesem Kurs gibt es 2 Module
This module introduces students to essential communication principles that support effective healthcare interactions and professional relationships. Students will explore the critical role of communication in healthcare settings, learning to clarify expectations, recognize common cognitive biases like the fundamental attribution error, and engage in proactive conversations that prevent misunderstandings. The module emphasizes the purpose and delivery of constructive feedback, including strategies for navigating emotionally charged situations and managing heated emotions professionally. Students will examine practical frameworks such as the Greaser Approach for difficult conversations, understand the importance of relational feedback in building trust, and learn about the Love Letter Effect in written communication. Through this introduction, learners will develop core communication competencies necessary to foster collaborative relationships, address conflicts constructively, and maintain professionalism in diverse healthcare scenarios.
Das ist alles enthalten
10 Videos2 Lektüren3 Aufgaben
This module prepares students to navigate complex and difficult communication scenarios commonly encountered in healthcare environments. Students will explore how to recognize and address microaggressions in the workplace, manage conflicts with supervisors professionally, and implement strategies to minimize bullying behaviors. The module emphasizes practical approaches for situations when feedback doesn't produce desired results, how to ask for help and feedback effectively, and the importance of active listening in professional interactions. Students will learn techniques for receiving feedback constructively, communicating effectively during interdisciplinary exchanges, and maintaining professionalism under challenging circumstances. Through this comprehensive exploration, learners will develop the resilience and communication skills necessary to handle sensitive situations, advocate for themselves and others, and contribute to a respectful and collaborative healthcare culture.
Das ist alles enthalten
10 Videos2 Lektüren3 Aufgaben
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Dozent

von
Mehr von Healthcare Management entdecken
Status: Kostenloser Testzeitraum
Status: Kostenloser Testzeitraum
Status: Kostenloser Testzeitraum
Status: VorschauUniversity of California San Diego
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