Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Sage Publications
Compétences que vous acquerrez: Customer Relationship Management, Customer Relationship Building, Marketing Management, Environmental Social And Corporate Governance (ESG), Promotional Strategies, Marketing Operations, Marketing Effectiveness, Campaign Planning, Plan Execution, Promotions and Campaigns, Strategic Marketing, Marketing Planning, Supply Chain, Customer Engagement, Customer Retention, Marketing Strategies, Customer Service, Advertising, Marketing Communications, Probability Distribution
Débutant · Cours · 1 à 4 semaines

Sage Publications
Compétences que vous acquerrez: E-Commerce, Risk Management, Global Marketing, Export Control, Business Risk Management, Culture, International Relations, Operational Risk, Economic Development, Management Information Systems, Cultural Sensitivity, Economics, Commercial Laws, Financial Management, Law, Regulation, and Compliance, Finance, Labor Law
Débutant · Cours · 1 à 4 semaines

Pearson
Compétences que vous acquerrez: Economics, Key Performance Indicators (KPIs), Market Data, Economics, Policy, and Social Studies, Performance Measurement, Economic Development, Analysis, Benchmarking, Descriptive Statistics, Surveys, Consumer Behaviour
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Banking Services, Bank Regulations, Mobile Banking, Banking, Risk Management Framework, FinTech, Security Controls, Customer Relationship Management, Payment Systems, Cyber Risk, Financial Services, Cyber Attacks, Cybersecurity, Regulatory Requirements, Financial Inclusion, Financial Systems, Cloud Security, Blockchain, Risk Management, Governance
★ 5 (20) · Débutant · Spécialisation · 1 à 3 mois

Sage Publications
Compétences que vous acquerrez: Strategic Marketing, Marketing Planning, Product Strategy, Campaign Planning, Marketing Management, Customer Relationship Management, Target Market, Marketing, Consumer Behaviour, Business Strategy, Customer Relationship Building, Customer Relationship Management (CRM) Software, Go To Market Strategy, Marketing Strategy and Techniques, Strategic Leadership, Value Propositions, Environmental Social And Corporate Governance (ESG), Strategic Decision-Making, Market Intelligence, Competitive Intelligence
Débutant · Spécialisation · 3 à 6 mois

Tally Education and Distribution Services Private Limited
Compétences que vous acquerrez: Tax Compliance, Tax Management, Invoicing, Tax Returns, Tax Preparation, Ledgers (Accounting), Payment Processing and Collection, Income Tax, Billing & Invoicing, Accounting Software, Sales Tax, Tax Planning, Tax, General Ledger, Technical Accounting, Accounting Systems, Tax Laws, Accounting and Finance Software, Accounting, Financial Accounting
Débutant · Spécialisation · 3 à 6 mois

Microsoft
Compétences que vous acquerrez: Constructive Feedback, Customer Service, Service Level, Team Performance Management, Service Management, Team Oriented, Customer Support, Management Reporting, Customer experience improvement, Service Improvement, Team Building, Performance Reporting, Business Reporting, Team Management, Customer Success Management, Employee Onboarding, Peer Review, Drive Engagement, Data Analysis, Business Communication
Débutant · Cours · 1 à 3 mois

Coursera
Compétences que vous acquerrez: Prompt Engineering, Customer Retention, Customer Acquisition Management, Customer experience improvement, Responsible AI, Customer Service, Customer experience strategy (CX), Customer Success Management, Customer Engagement, Generative AI, Customer Support, Customer Analysis, AI Personalization, ChatGPT, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics
★ 4.6 (371) · Intermédiaire · Spécialisation · 1 à 3 mois

Pearson
Compétences que vous acquerrez: Supply And Demand, Economics, Market Dynamics, Socioeconomics, Game Theory, Economics, Policy, and Social Studies, Revenue Management, Tax, Economic Development, Advertising, Production Process, Cost Accounting, Consumer Behaviour, Operating Cost, Demand Planning, Business Economics, Sales Tax, Operational Efficiency, Policy Analysis, Market Analysis
Débutant · Spécialisation · 1 à 3 mois

University of California, Irvine
Compétences que vous acquerrez: Développement Salesforce, Accès aux données, Facilitation des ventes, Processus de vente, Logiciel de gestion de la relation client (CRM), Automatisation, Comptes d'utilisateurs, Qualité des données, Provisionnement des utilisateurs, Sécurité des données, Marketing par courrier électronique, Gestion des données, Salesforce, Développement des ventes, Modélisation des données, Informatique en nuage, Tableau de bord, Gestion des relations avec la clientèle, Automatisation des processus d'entreprise, Processus d'affaires
★ 4.2 (272) · Débutant · Spécialisation · 1 à 3 mois

Compétences que vous acquerrez: Intellectual Property, Brainstorming, Ideation, Competitive Analysis, Entrepreneurship, Business Modeling, Growth Strategies, Sales Process, Business Ethics, Creative Thinking, Feasibility Studies, Commercialization, Target Market, Market Analysis, Value Propositions, Market Opportunities, Business Planning, Innovation, Ethical Standards And Conduct, Presentations
Débutant · Spécialisation · 1 à 3 mois

John Wiley & Sons
Compétences que vous acquerrez: Enterprise Resource Planning, Wireless Networks, E-Commerce, Supply Chain Management, Customer Relationship Management, Computer Networking, Information Systems, Systems Integration, Customer Relationship Management (CRM) Software, Social Media Marketing, Business Operations, Logistics Management, Network Administration, Inventory Management, Digital Marketing, Network Security, Business Process Management, Data Management, Procurement, Customer Engagement
Débutant · Spécialisation · 1 à 3 mois