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Learner Reviews & Feedback for Brand Management: Aligning Business, Brand and Behaviour by University of London

5,096 ratings
1,914 reviews

About the Course

Professor Nader Tavassoli of London Business School contrasts traditional approaches to branding - where brands are a visual identity and a promise to customers - to brands as a customer experience delivered by the entire organisation. The course offers a brand workout for your own brands, as well as guest videos from leading branding professionals. The aim of the course is to change the conception of brands as being an organisation's visual identity (e.g., logo) and image (customers' brand associations) to an experience along "moments-that-matter" along the customer journey and, therefore, delivered by people across the entire organisation. Brands are thus not only an external promise to customers, but a means of executing business strategy via internal brand-led behaviour and culture change. You will learn and practice the following skills: 1. How to build brands from a broad organisational perspective 2. How to lead brand-led culture change with human resource practices at the core (i.e., brand as a lever and not just an outcome) 3. How to build brands in multi-brand companies, across cultures and geographies 4. How to measure brand health in new ways, that is, internally in addition to externally 5. How to value and capture returns to brands across the organisation - introducing the new concept of employee-based brand equity - and how this is different from the valuation of brands as intangible assets. This course allows you to develop the following aspects of yourself: 1. Head. Gain a deeper understanding of the evolving practice of brand management, one that goes further than practiced in most organisations today 2. Heart. Be motivated to engage in delivering your own brands – regardless of where you are in your organisation – thereby creating superior value for customers and for your organisation 3. Hands. Translate learnings into action. As Confucius is supposed to have said: “I hear and I forget. I see and I remember. I do and I understand.”...

Top reviews

Mar 16, 2021

Wonderful! Professor Tavassoli did a wonderful job of breaking down the business, brand & behaviour alignment process.\n\nVery insightful. I thoroughly enjoyed it and learned a lot. Thank you so much!

Oct 22, 2020

Professor Nader has been immensely helpful in bringing about a change in the way I viewed Brand Management. The course is well-framed with lots of good examples and interviews. A wonderful experience.

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1201 - 1225 of 1,936 Reviews for Brand Management: Aligning Business, Brand and Behaviour

By Mahak B

Apr 30, 2021

Thank you Professor for the extremely valuable lectures!

By mahnoor

Feb 5, 2021

Thank you to professor. It helped me a lot in my career.

By Stephy S

Sep 14, 2020

Great experience of learning.Thank you Sir.



By Priya U S

Jul 14, 2020

Really a good course for business,gained a lot knowledge


Jul 8, 2020

Best Course, taught many things related to this subject.

By Chavda P M

May 28, 2020

Amazing course!!! One of the Best MOOC i have completed.

By Rishi G R

Apr 27, 2020

A well designed course and provides extensive knowledge.

By Christina G C

Apr 25, 2020

Great course. Concepts are well-explained with examples.

By Udochukwu C

Apr 1, 2020

This was apparently the best course I have taken online.

By Dorothy C

Aug 22, 2019

Enjoyed this course! It had great concepts and examples.

By Camila V

May 9, 2019

I found this course really eye-opening and entertaining!

By Jiseok P

Dec 7, 2021

amazing insight can be earned not only the certificate!

By Yılmaz M

Jul 11, 2021

It was absolutely perfect. Many thanks Nader Tavassoli.

By Ekaterina C

Feb 16, 2021

Very informative course. I highly recommend the course.

By usandiswa

Sep 28, 2020

this is the good course I hope it can continue doing so

By ula n

Aug 8, 2020

One of the most interesting courses I have ever passed.

By Kent L B

Jul 22, 2020

Excellent course! I enjoyed Nader Tavassoli's approach!

By Luke V

May 15, 2020

A dynamic course, it's truly well taken by Prof. Nader!

By Elyan J

Dec 16, 2019

Comprehensive & enlightening course on brand management

By Mariana S Z

Sep 9, 2021

Great! A complete overview, without being superficial.

By Nannaphat C

Sep 5, 2021

e​asy to understand and provide very relevant examples

By Faqan A

Dec 24, 2020

Your course is awesome. Thanks a lot of for your study

By Wayan R N G W

Oct 27, 2020

very good course, I got a lot of new information here!


Oct 4, 2020

its very good, and good tutor for explanation material

By Ritika B

May 6, 2020

Very well thought out course structure. I learnt a lot