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Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

812 ratings
198 reviews

About the Course

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

Top reviews

Apr 19, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

Apr 29, 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

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51 - 75 of 195 Reviews for Conflict Resolution Skills

By Avinash D

Apr 29, 2020

Nice Course. For Sure ,It will help us deal with conflict on personal as well professional Level.


Sep 27, 2020

Very complete initial course. I have learned a lot. I got many tools to perform better at my job

By Eddah K

Mar 24, 2016

I loved every topic. The presentation were great and the assignments made the mind think harder.

By Emily B

Feb 20, 2016

Great cursory course, provides a good but brief and succinct overview of conflict resolution.

By achraf b

Apr 28, 2020

I like the course , it's give the opportunity to improve the skills of conflicts resolution


Jun 11, 2020

Excelente aprendizaje y buena temática de enseñanza muy chevere la dinámica de aprendizaje

By Dr. J C

Sep 25, 2019

Resolving conflict after learning these skills will allow for a more peaceful workplace.

By Brandon D

Dec 26, 2015

I love the detailed advice and resources in the course. Very clear, very well spoken.

By Ayodele F

Feb 21, 2021

It was a simplified course that gave practical examples with a flexible time frame

By Scheherazade T

Jul 25, 2017

Great course. Provides good information on setting up positive conflict meetings.

By Bryce C

Feb 24, 2018

Great, direct information to work through conflict in a level-headed manner.

By Ingrid W

Feb 2, 2019

To the point but still varied with good examples and interesting interviews

By Safaa J

Jul 17, 2016

Just great. Leads to emotionnal intelligence too.

The professor is awsome !!

By viviana c

Jul 18, 2017

Excelente! Muy útiles herramientas para resolver problemas del día a día!

By Maria J

Oct 1, 2020

You'll love the case studies, and the teacher is a really cool woman!

By Fabio M R

Feb 26, 2018

Very nice course and good subjects, that for sure will be apply daily

By Carisa C

Aug 8, 2016

Effective presentation of conflict resolution ideas and challenges.

By Alberto W

Nov 16, 2015

great course, a good introduction to the subject.

easy to understand

By Constance J N

Feb 9, 2016

I really like learning this material, and it helps everyday life.

By Gelo R

Apr 5, 2017

A really good course

It help me achieve all the skills needed to

By Malak A

Feb 28, 2017

It was a good course so informative and simple to understand

By Dr V K R N D o P K

Oct 1, 2020

This course helped me to build on my communication skills

By Liu Y

Jan 2, 2018

Thanks not only for career but also for all of our lives

By Sofia B

Oct 10, 2015

it makes an strongly initial to conflict resolution!!

By Abhishek T

May 1, 2020

The content was helpful to understand the concepts.