University of California, Irvine

Conflict Resolution Skills

This course is part of Conflict Management Specialization

Taught in English

Some content may not be translated

Najla DeBow

Instructor: Najla DeBow

68,277 already enrolled

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Course

Gain insight into a topic and learn the fundamentals

4.4

(973 reviews)

|

96%

4 hours (approximately)
Flexible schedule
Learn at your own pace

Details to know

Shareable certificate

Add to your LinkedIn profile

Course

Gain insight into a topic and learn the fundamentals

4.4

(973 reviews)

|

96%

4 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Build your subject-matter expertise

This course is part of the Conflict Management Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate
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There are 5 modules in this course

Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.

What's included

1 video3 readings

In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.

What's included

9 videos

In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.

What's included

9 videos1 peer review

In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.

What's included

9 videos1 peer review

Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.

What's included

1 video2 readings

Instructor

Instructor ratings
4.7 (154 ratings)
Najla DeBow
University of California, Irvine
10 Courses116,762 learners

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4.4

973 reviews

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UA
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Reviewed on Sep 12, 2019

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5

Reviewed on Apr 19, 2020

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Reviewed on Mar 18, 2018

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