This course is part of the Conflict Management Specialization

4.4
stars
931 ratings

Najla DeBow

61,394 already enrolled

Offered By

Conflict Management SpecializationUniversity of California, Irvine

About this Course

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Resolving conflict in a positive manner is a skill that can be developed and practiced.  Being heard can be one of the most important goals of someone engaged in conflict.  Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution.  Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
Upon completing this course, you will be able to:
1.       Use active listening skills when dealing with conflict
2.       Choose appropriate communication tactics when dealing with conflict
3.       Create a usable plan for managing conflict

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 2 of 4 in the

Conflict Management Specialization

Approx. 4 hours to complete

English

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Skills you will gain

Active Listening
Communication
Management
Collaboration

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 2 of 4 in the

Conflict Management Specialization

Approx. 4 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructor

Instructor rating

4.69/5 (139 Ratings)

Najla DeBow

Instructor

University of California, Irvine Extension

103,779 Learners

4 Courses

Offered by

University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.

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Syllabus - What you will learn from this course

Content Rating96%(4,829 ratings)

Week

Week 1

1 hour to complete

Getting Started

1 hour to complete

1 video (Total 3 min), 3 readings

1 hour to complete

Active Listening Skills

1 hour to complete

9 videos (Total 32 min)

Week

Week 2

1 hour to complete

Communication Problems and Skills

1 hour to complete

9 videos (Total 27 min)

Week

Week 3

2 hours to complete

Usable Plan

2 hours to complete

9 videos (Total 33 min)

21 minutes to complete

Course Wrap-up

21 minutes to complete

1 video (Total 1 min), 2 readings

Reviews

4.4

238 reviews

5 stars
61.37%
4 stars
25.53%
3 stars
8.15%
2 stars
2.89%
1 star
2.03%

TOP REVIEWS FROM CONFLICT RESOLUTION SKILLS

by PWJan 17, 2020

Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.

by RHOct 1, 2016

Useful information for on the job application or even private interactions, as well. Easy to follow, common sense, and good advice.

by CMFeb 22, 2022

This was a great course on Conflict Resolution. I really feel like it is beneficial for anyone in the work place and especially supervisors.

by AAMar 18, 2018

Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.

View all reviews

About the Conflict Management Specialization

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

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Conflict Resolution Skills

About this Course

Skills you will gain