Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
About this Course
Skills you will gain
- 5 stars61.37%
- 4 stars25.53%
- 3 stars8.15%
- 2 stars2.89%
- 1 star2.03%
TOP REVIEWS FROM CONFLICT RESOLUTION SKILLS
Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.
Useful information for on the job application or even private interactions, as well. Easy to follow, common sense, and good advice.
This was a great course on Conflict Resolution. I really feel like it is beneficial for anyone in the work place and especially supervisors.
Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.
About the Conflict Management Specialization
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