Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
This course is part of the Conflict Management Specialization
Offered By


About this Course
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessSkills you will gain
- Active Listening
- Communication
- Management
- Collaboration
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Syllabus - What you will learn from this course
Getting Started
Active Listening Skills
Communication Problems and Skills
Usable Plan
Course Wrap-up
Reviews
- 5 stars61.36%
- 4 stars25.61%
- 3 stars8.11%
- 2 stars2.88%
- 1 star2.02%
TOP REVIEWS FROM CONFLICT RESOLUTION SKILLS
It is great by all meanings. Many thanks to all participants who sharing their information and knowledge to the community though the great COURSERA
Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.
Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.
The Delivery of the course can be improved and be more structured. Also more real life case examples can be used for certain concepts
About the Conflict Management Specialization

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