Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
This course is part of the Conflict Management Specialization
About this Course
Skills you will gain
- Active Listening
Syllabus - What you will learn from this course
Active Listening Skills
Communication Problems and Skills
- 5 stars61.36%
- 4 stars25.61%
- 3 stars8.11%
- 2 stars2.88%
- 1 star2.02%
TOP REVIEWS FROM CONFLICT RESOLUTION SKILLS
It is great by all meanings. Many thanks to all participants who sharing their information and knowledge to the community though the great COURSERA
Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.
Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.
The Delivery of the course can be improved and be more structured. Also more real life case examples can be used for certain concepts
About the Conflict Management Specialization
Frequently Asked Questions
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