Starweaver
Customer Relationship Management
Starweaver

Customer Relationship Management

Taught in English

6,174 already enrolled

Course

Gain insight into a topic and learn the fundamentals

Julian Jenkins

Instructor: Julian Jenkins

4.6

(58 reviews)

Beginner level

Recommended experience

9 hours to complete
3 weeks at 3 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Learners will be able to assess the changing landscape of CRM, identifying key trends and future directions that can impact business strategies.

  • Learners will be able to create customer-focused plans that cater to diverse customer needs, enhancing satisfaction and building strong relationships

  • Students leverage data for valuable customer insights, enhancing satisfaction and effective relationship management.

  • Students apply CRM principles for customer segmentation, loyalty programs, optimized sales, driving retention, and enhancing business performance.

Details to know

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Assessments

8 quizzes, 1 assignment

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There is 1 module in this course

Customer Relationship Management (CRM) is a comprehensive course designed to empower sales and marketing professionals, customer service representatives, business owners, CRM specialists, managers, analysts, product managers, IT professionals, and business/marketing students with the skills and insights needed to excel in today's competitive business landscape. This three-stage course progresses from fundamental principles to advanced strategies, guiding learners through the realms of data-driven decision-making, customer segmentation, and loyalty programs.

What's included

27 videos2 readings8 quizzes1 assignment

Instructor

Instructor ratings
4.8 (24 ratings)
Julian Jenkins
Starweaver
2 Courses12,583 learners

Offered by

Starweaver

Recommended if you're interested in Business Essentials

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Learner reviews

Showing 3 of 58

4.6

58 reviews

  • 5 stars

    77.58%

  • 4 stars

    12.06%

  • 3 stars

    5.17%

  • 2 stars

    3.44%

  • 1 star

    1.72%

SS
5

Reviewed on Nov 16, 2023

AO
4

Reviewed on Oct 3, 2023

CE
5

Reviewed on Oct 18, 2023

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