Customer Relationship Management

Customer Relationship Management

Taught in English

9,030 already enrolled


Gain insight into a topic and learn the fundamentals

Julian Jenkins

Instructor: Julian Jenkins


(77 reviews)

Beginner level

Recommended experience

9 hours to complete
3 weeks at 3 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Learners will be able to assess the changing landscape of CRM, identifying key trends and future directions that can impact business strategies.

  • Learners will be able to create customer-focused plans that cater to diverse customer needs, enhancing satisfaction and building strong relationships

  • Students leverage data for valuable customer insights, enhancing satisfaction and effective relationship management.

  • Students apply CRM principles for customer segmentation, loyalty programs, optimized sales, driving retention, and enhancing business performance.

Details to know

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8 quizzes, 1 assignment

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There is 1 module in this course

Customer Relationship Management (CRM) is a comprehensive course designed to empower sales and marketing professionals, customer service representatives, business owners, CRM specialists, managers, analysts, product managers, IT professionals, and business/marketing students with the skills and insights needed to excel in today's competitive business landscape. This three-stage course progresses from fundamental principles to advanced strategies, guiding learners through the realms of data-driven decision-making, customer segmentation, and loyalty programs.

What's included

27 videos2 readings8 quizzes1 assignment


Instructor ratings
4.7 (30 ratings)
Julian Jenkins
2 Courses18,317 learners

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Recommended if you're interested in Business Essentials

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