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Learner Reviews & Feedback for Building High-Performing Teams by University of Pennsylvania

297 ratings

About the Course

Teams are essential to the modern organization, but most never reach their potential. Co-workers miscommunicate, and groups struggle to adapt to changes in the market or their organizations. When teams lack self-awareness about these challenges, performance suffers. Based on years of team culture research and consulting experience, this course helps you understand the problems that hurt productivity, and gives you tools for creating positive change. This course also guides you through creating the ground rules and structure needed to set your team up for success. You gain the skills to diagnose issues such as conflicts, groupthink and lack of commitment in your team before they get out of control. The course offers frameworks to adjust team behaviors and get the best performance out of your people. You also understand frequent stumbling blocks for common team types, such as startups and virtual teams, and learn solutions tailored to each one....

Top reviews


Oct 7, 2020

Learned lot of theory's and practical solutions for overcome various conflicts between team members. Start up and Remote team concept is very much interesting.


May 3, 2020

The course content was effectively communicated with a timeline that was structured for me to remain disappointed and focused but not overwhelmed.

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1 - 25 of 93 Reviews for Building High-Performing Teams


Apr 28, 2020

This is my first on-line course on soft skill. It was a great experience going through it with commitment to complete the course. The given assignments and peers' review made you think through what you have learnt from the modules. My key take away is the charting system (RACI matrix) which help ensure that all aspects of a plan are identified, managed and completed efficiently and effectively in Team Building; & the key lessons from IDEO's that drive performance: ask the right questions, prototype your ideas, collect feedback, and learn from failure.

By Tomehka E

Feb 14, 2017

I just completed week one and can already say that this course is going to help me a lot! I work as a Healthcare Quality Manager and one of my challenges is always how do I get people engaged and excited about the rules, regulations and standards that I'm trying to enforce. The course is very specific as to how to build high-performing teams and the pace is such that it's not overwhelming.

By Miro B

Aug 24, 2018

Great course. Learned great amount. Would recommend to any person seriously interested in developing and nurturing great team. Course filled with many practical examples and some short case studies. Very hands on.

By joanna p

May 4, 2020

The course content was effectively communicated with a timeline that was structured for me to remain disappointed and focused but not overwhelmed.

By Kieran J Q

Apr 23, 2020

The course opened my eyes to a wide range of issues affecting team performance. The skill I learnt will be genuinely useful for my work.

By craig b

Jul 26, 2021

I am an IT Director at a small Architecture/Engineering firm and keeping an IT team engaged and innovative can be very challenging in this environment. The steps you outlined have been very helpful, both from a personal emotional intelligence perspective as well as a team management perspective. I plan to implement improved strategies and checklists specifically based on this training. Professors Legatt and Newberry have a clear understanding of the topic, and the ability to convey the message in a clear and concise manner. Thank you.

By Ashish U

Feb 13, 2021

It is really a wonderful course and helped me understand how to Build High-Performing Teams to achieve phenomenal success. During the course I realised the reasons and barriers in progress of people, society, community, institution and organisations inspite of resources and talent. The knowledge gained through this course will help me to be a successful school leader. I recommend this course to every existing and aspiring school leader. The practices discussed in the course are Transformational.

By Joel R A

Jun 8, 2021

High Performing Team is the backbone of every successful company.As the new Director of Operations of our company, this course helped me laying out the roadmap to bring our company to the next level . Very timely and highly recommended to all managers who believed the power of the team. Thank you Penn.I really enjoyed the course. Nicely done. Cheers

By Pedro M

Jul 26, 2022


After some bad experiences in coursera over the last couple of years, I can say that this course was exactly what i was searching for. If you are interested in this subject, I highly recommend this 12 hours course. It is very well organized, full of interesting content and examples, and very good lecturers.

By Dylan H

Apr 21, 2020

In a time like we are going through now, working as a team is taking on a whole new look, so trying to encapsulate the core essence of working with, building, and developing teams - This course has provided me new ways of approaching my business and how we will collaborate and relate as a nationally based remote team

By Samy S

Sep 29, 2020

Great course. Great focus on an aspect often forgotten/overlooked by managers: creating a foundation for their team, diagnosing and solving productively (& humanly) issues that arise. And all this taking into account the team type. Aviva & Derek managed to make the course insightful and lively at the same time.

By María L S

Sep 4, 2020

An excellent course that has met my expectations (which is not easy).

The content is clear and useful, they are tools that can be applied on a daily basis with your work team.

The instructors are fantastic as well as the lectures and interviews available.

By Trinity B

Sep 18, 2022

Nothing short of amazing! The course material was brief, yet engaging as well as enlightening. The assignments allowed me to think strategically about ways to implement the topics into my company. I definitely took away things from this course. 10/10.

By Heidi G J

Mar 20, 2021

This course was awesome. The lecture videos by both facilitators were interesting and well-organized. The readings were relevant and served as great supporting material. I appreciated Aviva's recaps. This course exceeded my expectations.


May 12, 2020

Very well prepared and comprehensive course. Very effective for senior executives and middle management teams of any organization. Can be taken as top up course by management graduates to further enrich their team management skills.

By Paolo S

Jan 29, 2023

This course made a lot of several good points I skimmed through my recent career, emotional awareness, set goals, norms and culture. The interviews offered great hindsight to those managers who have been sucseful in their careers.

By Kalaivani C

Jun 4, 2022

Thank you for providing a platform that engages and activate thinking. This course has re-engaged my professional career expereience that I have left behind 2007 to join an academia and research. Great I am revived. Thanks again.

By Juan D N

Oct 22, 2019

Thanks for the course, it was really instructive.

I would fix some of the reads which you have to pay for, and the interview at the end of chapter about emotional intelligence which could explain better the topic.

By Trieu, M T

May 19, 2020

It's really good about the content of the course. Hopefully the professor would be giving more valuable for everyone to have a chance to learn the best knowledge

By Deleted A

Oct 8, 2020

Learned lot of theory's and practical solutions for overcome various conflicts between team members. Start up and Remote team concept is very much interesting.

By Camilla M

Apr 28, 2020

Excellent classes!! I was able to understand all of the concepts and get really great inputs about how to implement them on a daily basis with my team.

By Mario P

Dec 20, 2019

Very good course. It shows very interesting topics, and push the students to find ways on how to put in practice in the real world

By Daniel K A A

May 17, 2020

As an aspiring manager, this course has given me a lo of insights that will help me build and manage a high-performing team.

By Mohammad A

Oct 17, 2020

Very useful in revising knowledge on how teams work and great information (tips and tricks) to build high performing teams.

By Amit1 G

Feb 20, 2022

Overall good course. Interviews conducted with Industry Leaders are very infomative to learn from real life experiences.